Rachel Koonce
Vandalia,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering customer support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Office Assistant
Fayette County Real Estate
09.2017 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Representative
State Farm
05.2017 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Client Coordinator
OctoChem
03.2014 - 05.2017
- Provided leadership, guidance and support to staff members.
- Managed customer accounts.
- Answered incoming calls from clients and assisted with their needs.
- Entered product data and submitted client requests.
- Maintained email communications.
Server
Pizza Hut
08.2008 - 05.2014
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Ramada Inn
09.2011 - 02.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Education
Associate of Arts - General Studies
Kaskaskia College
Centralia, ILHigh School Diploma -
Vandalia Community High School
Vandalia, IL05.2009
Skills
- Professional Correspondence
- Client Signature Obtainment
- Greeting Visitors
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Administrative Procedures
- Client Support
- Legal Research
- Legal Document Preparation
- Scheduling
- Office Equipment Operation
- Employee Communications
- Organizing and Categorizing Data
- Client Counseling
- Microsoft Office
- Confidentiality and Data Protection
- Office Supplies and Inventory
- Data Communications
- Multitasking and Time Management
- Social Media Updating
- Accounting and Bookkeeping
- Verbal and Written Communication
- Customer Relations and Communications
- Office Management
Timeline
Office Assistant
Fayette County Real Estate
09.2017 - Current
Customer Service Representative
State Farm
05.2017 - 07.2017
Client Coordinator
OctoChem
03.2014 - 05.2017
Receptionist
Ramada Inn
09.2011 - 02.2012
Server
Pizza Hut
08.2008 - 05.2014
Associate of Arts - General Studies
Kaskaskia College
High School Diploma -
Vandalia Community High School
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