Rachel Hudson
Champaign
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being. Skilled in assisting with daily living activities as well as medication administering.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
DSC
Champaign
09.2024 - 04.2025
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted clients with prepping meals,house daily tasks and supporting everyday living.
- Helped clients get in and out of beds and wheelchairs.
- Accompanied individuals on outings to promote independence and integration into the community.
Customer Service Manager
Walmart Stores,INC
Chicago
09.2013 - 06.2024
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
High School Diploma -
Percy L. Julian High School
Chicago, Illinois06-2007
Some College (No Degree) -
Everest College
Chicago, IllinoisSkills
- Client monitoring
- Meal preparation
- Database management
- Activity tracking
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
Certification
- CPR certified.
Timeline
Direct Support Professional
DSC
09.2024 - 04.2025
Customer Service Manager
Walmart Stores,INC
09.2013 - 06.2024
High School Diploma -
Percy L. Julian High School
Some College (No Degree) -
Everest College