Rachel Hamilton
Chicago
Summary
Client-focused professional with experience working closely with individuals and families during stressful and vulnerable situations. Background in home organization, client support, and ASL interpretation within diverse communities has strengthened my skills in empathy, communication, and boundary-setting. Seeking graduate training in Clinical Mental Health Counseling at Northeastern Illinois University to build the clinical tools needed to support meaningful and lasting change.
Overview
11
11
years of professional experience
Work History
Professional Home Organizer
Chaos to Order
Park Ridge, IL
09.2020 - Current
- Work one-on-one with clients in their homes to create personalized organizational systems that reduce stress and improve daily functioning.
- Build trust and rapport with clients navigating overwhelm, chronic illness, executive functioning challenges, and major life transitions.
- Maintain professional boundaries while respectfully handling sensitive personal disclosures.
- Help clients break down complex tasks into manageable steps to support progress and confidence.
- Collaborate with supervisors and team members when navigating complex client situations.
Sign Language Interpreter
Congregation Bene Shalom
Skokie, IL
02.2022 - 12.2025
- Served as one of two ASL interpreters supporting Deaf congregants during religious services and community events.
- Facilitated accessible communication between Deaf and hearing members of the congregation.
- Strengthened cultural competence through ongoing engagement with Deaf culture and community needs.
- Helped ensure an inclusive and welcoming environment for individuals with varying communication styles.
Office Manager
Rozich Law Group
Chicago, IL
01.2022 - 08.2024
- Managed daily office operations for a personal injury law firm while maintaining sensitive client records.
- Communicated regularly with insurance companies and legal professionals regarding case documentation and updates.
- Served as a primary point of contact for clients, providing reassurance and clear communication during stressful legal processes.
- Checked in with injured clients to monitor well-being and help them feel supported throughout their cases.
Front Desk Receptionist
British Swim School
Skokie, IL
01.2015 - 03.2020
- Managed scheduling and student accounts for a high-volume swim school serving families from diverse cultural backgrounds.
- Supported parents and students during stressful or emotional situations by providing calm problem-solving and reassurance.
- Assisted with accommodations such as single-gender classes for religious families and accessibility support for students with disabilities.
- Maintained clear communication with families to ensure safe and positive learning experiences.
Education
Bachelor of Arts - American Sign Language/English Interpretation
Columbia College Chicago
Chicago12.2019
Oakton Community College
Des Plaines, ILWilliam Rainey Harper College
Palatine, ILEntrepreneurship
Illinois State University
Normal, ILSkills
- Active listening
- Client rapport building
- Conflict de-escalation
- Cultural sensitivity
- Ethical communication and discretion
- Problem solving
- Organization and executive functioning support
- American Sign Language
Timeline
Sign Language Interpreter
Congregation Bene Shalom
02.2022 - 12.2025
Office Manager
Rozich Law Group
01.2022 - 08.2024
Professional Home Organizer
Chaos to Order
09.2020 - Current
Front Desk Receptionist
British Swim School
01.2015 - 03.2020
Bachelor of Arts - American Sign Language/English Interpretation
Columbia College Chicago
Oakton Community College
William Rainey Harper College
Entrepreneurship
Illinois State University