Rachel Guerrero
Chicago,IL
Summary
Highly skilled and enthusiastic professional with extensive experience, adept at multidisciplinary team collaboration and patient advocacy. Bilingual in English and Spanish, committed to delivering high-quality, compassionate care. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Care Coordinator
Eating Recovery Center
12.2022 - Current
- Facilitated orientations for newly admitted patients and completed admission tasks in the EMR system.
- Used company software and databases to maintain records of services performed and patient conditions.
- Provided excellent customer service to patients and families.
- Participated in treatment team meetings to update discharge and step-down dates.
- Followed document protocols to safeguard the confidentiality of patient records.
- Coordinated referrals to patients and families to outpatient providers.
Care Coordinator
Humana
11.2020 - 05.2022
- Maintained caseload of 80 members providing care coordination services to achieve or maintain optimal well-being by assessing their care needs
- Created customized care plans, working with members and families to assess and meet individual needs.
- Implemented interventions to meet members' care needs in the home to ensure they received services in the least restrictive setting.
- Guided members/families towards resources appropriate for their care. Services were driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member’s care as appropriate.
Family Support Specialist
New Moms
09.2018 - 10.2020
- Managed caseload of 20 families providing comprehensive home-based early childhood services
- Conducted thorough assessments of families and developed written service plans
- Conducted home-based visits based on assigned service intensity with the participant including parent-child activities, observations, service planning, life skills, and emotional support through a trauma-informed approach.
- Planned, promoted, and managed parent workshops on assisting children in attaining academic success.
- Performed written and electronic record-keeping functions as required for internal and external databases.
- Trained and assisted with onboarding new staff members
Care Coordinator
La Rabida Children's Hospital
05.2016 - 01.2017
- Managed a caseload of 165 enrollees with chronic and complex medical conditions.
- Assisted with scheduling appointments, resolving issues with prescriptions, and prior authorization requests.
- Participated in home visits to conduct assessments.
- Provided administrative support to facilitate the provision of medically necessary services.
- Connected enrollees to needed health care and community resources, as well as follow-up to ensure continuity of care.
- Reinforced self-management skills that are needed for the enrollees, families, and caregivers to manage the health conditions of the enrollees successfully.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
Infant Program Coordinator/Specialist
Carole Robertson Center for Learning
09.2013 - 04.2016
- Managed the infant development program in a community-based child/family development agency. Program models included: Early Head Start, Prevention Initiative, Child Care Assistance Program, and the Child Care Food Care Program.
- Ensured program compliance with DCFS licensing standards, Head Start/ Early Head Start performance standards, and Prevention Initiative monitoring protocols.
- Responsible for several tasks such as managing time and attendance, classroom ratios, professional development, monthly reflective supervision sessions, facilitating team meetings, and other supervisory duties for twelve infant teachers.
- Monitored and guided lesson planning, child assessments, and developmental screening in Teaching Strategies GOLD, and parent/teacher conferences.
- As part of the agency management team, successfully achieved NAEYC accreditation renewal and Head Start Federal Reviews at two sites.
- Worked in partnership with the management team to develop an agency-wide plan to implement the Continuity of Relationships program model serving 160 infants and toddlers.
Social Service Worker/Infant Toddler Specialist
Carole Robertson Center for Learning
09.2005 - 08.2013
- Partnered with parents of young children to assist them in accomplishing their goals by providing resources, making referrals, and offering support in essential life areas.
- Provided crisis management counseling to families as needed and connected them to the appropriate resources.
- Conducted community outreach to maintain current resources for a diverse range of needs.
- Conducted monthly meetings with teachers to discuss children’s progress, and concerns and developed plans and strategies for their development and learning.
- Managed caseload of families of children with disabilities, assisted in coordinating services, and advocated for them throughout the process by attending evaluations, IFSP/IEP meetings, and maintaining regular contact with therapists, service coordinators, and case managers.
- Planned and facilitated bilingual mental health workshops for parents and organized monthly social service campaigns and drives.
- Facilitated several annual trainings for teachers including child abuse and neglect policies and procedures, screening and referral for children, and other mental health-related topics.
- Documented information and case notes in the files and the Head Start information database.
Education
Bachelor of Social Work -
Valparaiso University
Valparaiso, IN05.2002
Study Abroad Spanish Language Program -
Universidad De Las Americas
Puebla, Mexico2000
Skills
- Multidisciplinary team collaboration
- Case management
- Active listening
- Quality assurance
- Patient assessment
- Time management
- Care planning
- Verbal and written communication
- Documentation
- Patient Advocacy
- Bilingual English and Spanish
Timeline
Care Coordinator
Eating Recovery Center
12.2022 - Current
Care Coordinator
Humana
11.2020 - 05.2022
Family Support Specialist
New Moms
09.2018 - 10.2020
Care Coordinator
La Rabida Children's Hospital
05.2016 - 01.2017
Infant Program Coordinator/Specialist
Carole Robertson Center for Learning
09.2013 - 04.2016
Social Service Worker/Infant Toddler Specialist
Carole Robertson Center for Learning
09.2005 - 08.2013
Study Abroad Spanish Language Program -
Universidad De Las Americas
Bachelor of Social Work -
Valparaiso University
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