Rachel Gress
Normal
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Experience in de-escalation.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Peoria
07.2022 - Current
- Supervised daily operations of store team and ensured smooth workflow.
- Trained and mentored new baristas on coffee preparation techniques.
- Managed inventory levels and restocked supplies as needed during shifts.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of workstations and customer areas.
- Communicated clearly with employees regarding job duties, expectations,
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
Retail Worker
Walmart
Washington
03.2019 - 11.2025
- Organized merchandise displays to enhance store appearance.
- Assisted customers with product inquiries and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
Bachelor of Science - Environmental Science
Illinois State University
Normal, Illinois, IL12-2027
Associate of Arts - Environmental Science
Illinois Central College
East Peoria, IL12-2024
Skills
- Project management
- Team collaboration
- Customer service
- Communication skills
- Inventory management
- Conflict resolution techniques
- Cash handling expertise
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Retail Worker
Walmart
03.2019 - 11.2025
Bachelor of Science - Environmental Science
Illinois State University
Associate of Arts - Environmental Science
Illinois Central College