Rachel Good Farrand
Springfield
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
25
25
years of professional experience
Work History
Medical Insurance Specialist
SIU Medicine
Springfield
07.2018 - Current
- Reviewed and processed medical insurance claims for accuracy and compliance.
- Resolved discrepancies in claims through thorough investigation of documentation and communication issues, ensuring accurate processing.
- Analyzed patient records to determine eligibility for coverage and benefit levels, facilitating informed decision-making.
- Educated patients on insurance benefits and billing procedures to enhance understanding and satisfaction.
- Maintained up-to-date knowledge of insurance regulations and policies relevant to healthcare.
- Prepared detailed summaries of medical claims data for review by upper management.
- Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
Residential Housekeeper
While You Were Out
Chatham
08.2001 - 07.2018
- Sanitized kitchens and bathrooms using effective cleaning supplies, promoting health and hygiene for residents.
- Sanitized bathrooms including toilets, showers and bathtubs, countertops and sinks.
- Ensured cleanliness of residential spaces by performing regular dusting and vacuuming, contributing to a welcoming environment.
- Cleaned windows, mirrors, glass partitions, and metal fixtures to enhance overall appearance and brightness of interiors.
- Collaborated with homeowners to establish cleaning schedules and routines.
- Reported any damages observed during the cleaning process to appropriate personnel.
Extern
Midwest Allergy Sinus Asthma
Springfield
10.2017 - 12.2017
- Coordinated patient scheduling and appointment confirmations to optimize clinic flow.
- Executed insurance verification and pre-authorization requests to minimize delays in patient care.
- Supported clinical staff with administrative tasks to enhance operational efficiency.
- Processed medical records using electronic health record systems.
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
- Scanned documents into EHR systems according to established protocols.
Residential Care Aide
Help at Home
Springfield
06.2012 - 06.2013
- Assisted elderly and disabled clients with activities of daily living, such as bathing, grooming, dressing, and eating.
- Supported residents with daily living activities and personal care routines to promote independence and well-being.
- Monitored and documented residents' health status and changes in behavior.
- Maintained a clean and safe living environment for all residents.
- Facilitated transportation for clients to shopping trips and errands, enhancing their community engagement.
- Assisted with meal preparation by setting up trays with food items according to dietary requirements.
- Delivered emotional support to residents experiencing loneliness or depression, fostering a comforting and supportive environment.
Shift Manager/Hospitality Specialist
Kentucky Fried chicken
Springfield
06.2006 - 06.2012
- Supervised daily operations, ensuring adherence to safety standards and enhancing workplace safety.
- Managed staff schedules and facilitated team meetings to improve communication and team cohesion.
- Trained new employees on food safety and customer service protocols.
- Monitored kitchen operations, ensuring quality and consistency in food preparation to meet customer expectations.
- Implemented inventory control practices to maintain stock levels efficiently.
- Enforced company policies to promote a positive work environment and team morale.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
Education
Associate of Applied Science - Medical Specialties
Independence University Online
Salt Lake City, UT12-2017
GED -
LLCC TEAL Program
Springifeld, IL 05-2006
Some College (No Degree) - Liberal Arts
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Claims processing
- Regulatory compliance
- Patient support
- Documentation management
- Recordkeeping
- Data analysis
- Team collaboration
- Team collaboration
- Keyboarding (45 WPM)
- Professionalism and ethics
- Continuous learning mindset
- Keyboarding (45 WPM)
Timeline
Medical Insurance Specialist
SIU Medicine
07.2018 - Current
Extern
Midwest Allergy Sinus Asthma
10.2017 - 12.2017
Residential Care Aide
Help at Home
06.2012 - 06.2013
Shift Manager/Hospitality Specialist
Kentucky Fried chicken
06.2006 - 06.2012
Residential Housekeeper
While You Were Out
08.2001 - 07.2018
Associate of Applied Science - Medical Specialties
Independence University Online
GED -
LLCC TEAL Program
Some College (No Degree) - Liberal Arts
Southern Illinois University, Carbondale