Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Dykes

Oak Lawn,IL

Summary

One year experience as a supportive and committed clinical supervisor, with seven years of hands on clinical experience as an ophthalmic technician. Proven ability to lead staff in a multi-specialty setting, provide trainings, hold meetings, and implement new standards of care. Daily/weekly one on ones with staff to evaluate areas of improvement and build on strengths. Skilled in contributing to individualized staff success and performance evaluation. As someone who runs our areas culture committee, I take pride in cultivating a safe, inclusive, and non-judgmental environment for all staff. I am also the Safety Compliance Officer for the Merrionette Park location, and am in charge of ensuring health/safety regulations are being followed under the Illinois guidelines. Awarded Visionary Victor 3/2023.

Overview

8
8
years of professional experience

Work History

Clinical Supervisor

EyeSouth Partners
01.2024 - Current
  • Supervise staff, direct clinic flow, and oversee clinical activity
  • Assist staff in clinic as well as administratively
  • Cross trained in other departments to independently assist without having to be asked.
  • Manage clinic emergencies related to staff and/or patients.
  • De-escalate hostile situations within the clinic environment.
  • Manage patient complaints/staff complaints
  • Assist with technician schedules and call offs to support operational needs
  • Manage and collaborate with other location/department managers on the doctor’s schedule, patient template, and physician’s time off. Confirms accuracy in Nextech.
  • Review doctor schedules in advance to ensure appointments are correctly scheduled
  • Ensure clinics are staffed properly for efficient, high patient volume, clinic days
  • Direct clinical staff on administrative tasks: patient communications, prescription refills and other requests. Ensure all are completed within a timely manner.
  • Support location based Ophthalmic Technicians
  • Oversee care of patients and do periodical shadowing to ensure consistency .
  • Ensure physician and patient calls are being addressed in a timely manner.
  • Hold individual one on one's with staff to address strengths, areas of improvement and recent accomplishments. This also includes obtaining feedback from staff on what is working for staff to maintain a fast paced, efficient, flow, and areas of improvement to support the clinic environment.
  • Serve as liaison for physicians, technicians and administrative staff.
  • Complete monthly compliance training to stay current with company policies/procedures.
  • Uphold and demonstrate commitment to company policies and procedures.
  • Do routine assessments of office equipment and relay or schedule needed repairs.
  • Conduct inventory checks

Ophthalmic Technician

EyeSouth Partners
03.2017 - 01.2024
  • Averaged 20+ patient work-ups per day
  • Properly review doctors last note for efficient patient work-ups
  • Efficient ROS review/update
  • Efficient medication review/update
  • Confident ability to obtain VA and IOP w/ use of applanation, iCare, tonometer
  • Special Testing (color plates, steropsis, neuro exams)
  • Diagnostic testing (OCT/Disc photos/VF/Pachy/Argos/Pentacam/A-scan/Autorefractor)
  • Identified issues during work-up and addressed concerns with physician.
  • Used Lensometer to measure and record glasses prescriptions.
  • Administered topical anesthetics/dilating drops/oral medications
  • Compounding ocular medications
  • Prepare patients for lasers/procedures
  • Procedures/lasers set up
  • Obtain consent forms
  • Patient education

Education

Associate of Science - Nursing

Moraine Valley Community College
Palos Hills, IL

Skills

  • Culture Committee facilitator
  • Certified Ophthalmic Assistant, COA - Active
  • Ophthalmic Scribe Certification, OSC - Active
  • Strong leadership
  • Ability to collaborate within a multi-specialty setting
  • Staff scheduling
  • Appointment scheduling/P experience
  • Epic experience
  • Rcopia/creating and refilling medications
  • Strong pharmacology knowledge
  • Critical thinking
  • Patient relations
  • Team supervision
  • Direct patient care
  • Individual progress monitoring
  • Patient health education
  • Clinical education
  • Compliance with regulatory guidelines
  • EMR / EHR
  • Time management
  • Strong interpersonal skills
  • Strong communication skills
  • Adaptable
  • Empathetic
  • Resourceful
  • Proactive
  • Skilled in conflict resolution
  • IT knowledge
  • Experienced in Word/Excel/Outlook/Teams

Timeline

Clinical Supervisor

EyeSouth Partners
01.2024 - Current

Ophthalmic Technician

EyeSouth Partners
03.2017 - 01.2024

Associate of Science - Nursing

Moraine Valley Community College

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