Rachel Cole
Belleville
Summary
Detail-oriented billing specialist with expertise in payment processing, dispute resolution, and revenue cycle management. Committed to enhancing billing efficiency and customer satisfaction through operational best practices.
Overview
15
15
years of professional experience
Work History
senior revenue cycle billing specialist
Firstsource Solutions
Louisville
08.2010 - Current
- Ensured accuracy in processing and verifying customer billing statements.
- Effectively resolved discrepancies in billing through clear communication.
- Managed collections while keeping precise records of customer accounts.
- Promptly addressed customer inquiries regarding invoices and payment status.
- Implemented operational best practices to improve billing efficiency within the team.
- Cooperated with team members to develop and refine process enhancements.
- Monitored past due accounts to facilitate timely collections on outstanding invoices.
- Collected and posted patient account payments accurately and efficiently.
Education
GED -
BELLEVILLE AREA COLLEGE
Belleville, Illinois, IL01-1997
Skills
- Billing accuracy and dispute resolution
- Payment processing and invoicing
- Collections and revenue cycle management
- Account reconciliation and records review
- Software utilization and insurance verification
- Problem solving and analytical thinking
- Attention to detail and multitasking
- Team collaboration and conflict resolution
- Customer service and engagement strategies
- Research and due diligence practices
- HIPAA compliance and regulatory adherence
- Verbal and written communication skills
- Decision making and collection practices
Timeline
senior revenue cycle billing specialist
Firstsource Solutions
08.2010 - Current
GED -
BELLEVILLE AREA COLLEGE