Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Bernet

Springfield,IL

Summary

Dynamic caseworker with extensive experience at the State of Illinois, adept at assessing client needs and facilitating access to essential resources. Proficient in SNAP and Cash Policy, I excel in maintaining compliance and documentation. My strong communication skills enhance client interactions, ensuring timely service delivery and promoting self-sufficiency.

Overview

9
9
years of professional experience

Work History

Caseworker

State of Illinois
03.2018 - Current
  • Assess needs of each client and recommend appropriate services and resources.
  • Conducts thorough interviews to determine client eligibility for various programs and services.
  • Monitors case progress for timely completion and compliance with applicable regulations.
  • Maintains up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
  • Facilitate client access to community resources, promoting self-sufficiency and independence.
  • Ensures adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.

Office Specialist

State of Illinois-Health Benefits Hotline
03.2016 - 03.2018
  • Handled incoming calls professionally, routing callers appropriately.
  • Provided eligibility details to clients and medical providers utilizing IES and Bluezone.
  • Referred and transferred clients to appropriate state departments, federal departments, or other organizations.
  • Assisted clients with specialized needs such as calling the pharmacy with them to clarify eligibility with pharmacist(s) enabling client to get a prescription.
  • Created and forwarded Billing Reports to the Medicaid Billing Department for clients with bills that were not paid by Medicaid in error.
  • Mailed requested documents to clients.

Education

No Degree - General Studies

John A. Logan College
Carterville, IL

Bachelor of Science - Journalism

Southern Illinois University, Carbondale
Carbondale, IL
05-2011

No Degree - Medical

Community College of The Air Force
01-2006

Skills

    Proficient in SNAP and Cash Policy

    Expert with MMIS and IES

    Familiar with Overpayments/Bureau of Collections

    Proficient using Microsoft Office Suite

Timeline

Caseworker

State of Illinois
03.2018 - Current

Office Specialist

State of Illinois-Health Benefits Hotline
03.2016 - 03.2018

No Degree - General Studies

John A. Logan College

Bachelor of Science - Journalism

Southern Illinois University, Carbondale

No Degree - Medical

Community College of The Air Force

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Rachel Bernet