Rachael Krohmer

• Enhanced team performance by developing and implementing effective strategies.
• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
• Conducted regular performance evaluations, providing agents with constructive feedback and setting clear goals for improvement.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

• Built customer loyalty and retention of over 10 years by delivering excellent shopping experiences.
• Developed and implemented marketing strategies to enhance product visibility and increase sales.
• Set performance expectations for the team of over 10,000, members by monitoring progress towards goals and providing constructive feedback as needed.
• Utilized social media platforms to expand reach, connect with customers, and promote offerings effectively.
• Answered customer questions about products and services as well as helped promote key item.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in top products.
• Provided exceptional services and pleasant shopping experiences to retail customers.

Responsible for handling routine customer service inquiries and problems via telephone & chat channels through effective communication and problem solving skills.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• I have helped with ACT training and helped my peers to help with their Digitals stats.
• Adhered to standards of quality and service as well as all compliance requirements.
• Set up new customer accounts and updated existing profiles with latest information.
• Evaluated customers' potential needs to make appropriate recommendations.
• Communicated with clients daily to understand needs and explain product value.

• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized envelopes, postage and mail correspondence for staff and leadership.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Maintained daily report documents, memos and invoices.
• Answered multi-line phone system and enthusiastically greeted callers.