RACCEEN S. TAYLOR
Blue Island,IL
Summary
Resourceful loss prevention officer and security management professional with over17 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. Overall, I'm looking to obtain a position that will allow an opportunity to learn and grow within accompany that rewards hard work and dedication. Flexible hard worker ready to learn and contribute to team success.
Overview
18
18
years of professional experience
Work History
Asset Protection Investigator
Saks Fifth Avenue
09.2022 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Conducted regular detailed investigations into internal theft (returns, gift cards, discount abuse, & time theft) within the store.
- Assisted in formulating detailed shortage plans, and emergency response plans.
- Conducted monthly trainings with store personnel to reduce shortage, as well as training new team members on company policies & overall goals.
Asset Protection Detective
Macy's
10.2017 - 09.2022
- Ascertained, investigated and alleviated internal and external theft and fraud
- Identified and resolved multiple retail crime cases in partnership with local law enforcement agencies
- Monitored and supervised customer's activities in store to detect signs of attempted theft
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Notified security of suspected theft and provided descriptions of individuals and items stolen to help control store losses
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
SECURITY AGENT
ALLIED BARTON
05.2013 - 10.2017
- Patrolled the perimeter of the area of The Lake Meadows Mall, making sure the area is secure and any emergencies are addressed and documented
- Was also assigned at Verizon Wireless for a short period
- Detailed to the Google Offices for routine foot security and report writing
- Detailed to the Art Institute Of Chicago Colleges, where i performed security duties such as report writing and camera surveillance
- Detailed to trucking lot, where daily audits were performed on top of routine security duties
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Responded to and thoroughly investigated reported incidents to protect company assets
Visual Security Officer
Macy's
06.2008 - 01.2013
- Monitored CCTV
- I managed from5-7 guards a day, writing a daily tactical list
- I scheduled lunches, placement & responders
- Prior to transferring to security, I was a sales associate
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Documented security-related situations and submitted in-depth reports to superiors
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Responded to alarms and disturbances to maintain safety
- Searched individuals and baggage for devices, weapons and other prohibited items
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
- Monitored security cameras and fire, building and alarm systems
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement
SALES ASSOCIATE
K MART
05.2007 - 03.2008
- Assisted customers on the sales floor, Stocked shelves and processed online orders
- Cashier Education
Education
Associate of Science - Criminal Justice
Harold Washington College
Chicago, ILHigh School Diploma - undefined
Hyde Park Career Academy
Chicago, IL06.2008
Skills
- CCTV Systems
- Investigation and interrogation
- Communication
- Computer skills
- Conflict resolution
- Decision-making
- Team management
- Friendly, positive attitude
- Team building
- Critical thinking
- Relationship building
- Training & Development
- Data management
- Clerical
- Customer service
- Working collaboratively
- MS Office
- Risk management
- Video monitoring
- Incident reporting
- Physical security
- Access control
- Policy enforcement
- Internal auditing
- Security systems
- Investigative techniques
- Interviewing techniques
- Video surveillance proficiency
- Risk assessment
- Retail operations
- Loss prevention training
- Asset protection strategies
- Covert camera installation
- Logs and reporting
- Security training
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Internal investigations
- Safety protocols
- Incident documentation
- Self motivation
- Analytical thinking
- Goal setting
- Professionalism
- Theft prevention
Timeline
Asset Protection Investigator
Saks Fifth Avenue
09.2022 - Current
Asset Protection Detective
Macy's
10.2017 - 09.2022
SECURITY AGENT
ALLIED BARTON
05.2013 - 10.2017
Visual Security Officer
Macy's
06.2008 - 01.2013
SALES ASSOCIATE
K MART
05.2007 - 03.2008
High School Diploma - undefined
Hyde Park Career Academy
Associate of Science - Criminal Justice
Harold Washington College
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