Erika Orellana
Evergreen Park
Summary
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Chi-Latin
Chicago
05.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Waldo Cooney’s
Chicago
06.2019 - 04.2020
- Trained new team members on food safety and customer service standards.
- Supervised kitchen staff to maintain quality and consistency in food preparation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Softlines Team Member
Target
Chicago
09.2017 - 01.2019
- Collaborated with team members to execute promotional setups and seasonal displays effectively.
- Trained new team members on department procedures and customer service expectations.
- Provided product knowledge and expertise to customers.
- Engage with guests to understand their needs and resolve any concerns promptly.
Education
Degree -
Malcom X College
Chicago10.2020
High school diploma -
Reavis High School
Burbank05.2012
Skills
- Proficient in Microsoft Suite, Google Suite, Epic, MyDay, Windmark and other POS systems
- Customer service
- Team leadership
- Decision-making
- Conflict resolution
- Time management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
LANGUAGES
English
Spanish
Timeline
Manager
Chi-Latin
05.2023 - Current
Manager
Waldo Cooney’s
06.2019 - 04.2020
Softlines Team Member
Target
09.2017 - 01.2019
Degree -
Malcom X College
High school diploma -
Reavis High School