Qutaygiah Jackson
Gurnee
Summary
With over ten years of experience in customer service, my expertise lies in effectively handling escalations and driving customers towards resolutions. I have a strong background in compliance and legal matters, ensuring accurate adherence to processes and procedures. I excel in managing profile details, guaranteeing up-to-date and accurate information. Dedication to exceptional customer service, combined with attention to detail and compliance knowledge, makes me a valuable asset to any organization.
Overview
7
7
years of professional experience
Work History
HR Service Center Specialist
Abbott
05.2022 - Current
- Manage escalated inquiries through calls, emails, and chats, ensuring the timely and effective resolution of complex issues.
- Train and develop team members to enhance performance and contribute to the achievement of operational objectives.
- Collaborate with various departments to facilitate and expedite employee requests, maintaining confidentiality and adherence to data protection protocols.
Patient Care Coordinator
AbbVie
11.2021 - 03.2022
- Coordinated delivery schedules and maintained up-to-date patient account information.
- Established new customer accounts, consistently surpassing personal performance targets.
Customer Care Representative
LTD Commodities
08.2019 - 12.2019
- Addressed and resolved complex customer inquiries, ensuring accurate processing of returns and exchanges to maintain customer satisfaction.
- Enhanced revenue through effective upselling of products, consistently surpassing call per hour (CPH) targets and personal sales objectives.
Sales Support Generalist
Victoria’s Secret
05.2018 - 06.2019
- Increased sales through effective promotion of key items and encouraged customer engagement with company credit programs.
- Collaborated with management to develop strategic sales plans, ensuring team readiness and performance optimization.
Customer Service Representative
Dovenmuehle
11.2017 - 03.2018
- Managed a high volume of incoming customer inquiries, ensuring timely and accurate responses to support client needs.
- Processed account updates and reviewed legal documentation with customers to maintain compliance and ensure customer understanding.
Education
High School Diploma -
Warren Township
Gurnee, IL05.2014
Skills
- Professionalism and work ethic
- Active listening techniques
- Call center experience
- Training and coaching
- Complaint handling
- Conflict resolution strategies
- Process improvement ideas
- Excellent communication
- Team collaboration
- Documentation and reporting
Timeline
HR Service Center Specialist
Abbott
05.2022 - Current
Patient Care Coordinator
AbbVie
11.2021 - 03.2022
Customer Care Representative
LTD Commodities
08.2019 - 12.2019
Sales Support Generalist
Victoria’s Secret
05.2018 - 06.2019
Customer Service Representative
Dovenmuehle
11.2017 - 03.2018
High School Diploma -
Warren Township
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