Quinn Cleveland
Port Byron
Summary
Dynamic customer service professional with extensive experience at Git N Go, excelling in cash handling and inventory management. Recognized for boosting customer satisfaction through personalized service and effective conflict resolution. Proven ability to train and mentor team members, ensuring operational excellence and a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Clerk
Git N Go
Rapids City
07.2024 - 03.2025
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Received deliveries, scanned packages, and updated orders in internal database.
- Conducted inventory audits to prevent loss and theft.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Conducted price checks and updated pricing information as needed.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Operated and maintained store equipment, reporting any malfunctions.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Rotated stock as needed to ensure freshness of product displayed on shelves.
- Greeted customers and answered questions about products or services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Welcomed customers, offering assistance to help find store items.
- Organized back-room storage areas to maximize space utilization.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Coordinated with suppliers and vendors for timely delivery of goods.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
Cook
Chili's Restaurant
Coralville
01.2023 - 05.2024
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Performed workstation prep prior to shift start.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Replenished food items from inventory and rotated ingredients.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Executed proper techniques when preparing menu item ingredients.
- Trained new team members on proper meat and vegetable preparation techniques.
- Ensured that all dishes were prepared according to recipe specifications.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Adhered to sanitation policies at all times when handling food products.
- Cooked multiple orders simultaneously during busy periods.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Meat and Seafood Clerk
Hy-Vee Grocery Store
Coralville
08.2021 - 11.2022
- Assisted customers with selecting the right cuts of meat, seafood and poultry as per their needs.
- Kept work area neat and organized at all times following health codes set forth by the local government.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Maintained cleanliness in the meat and seafood department by sweeping, mopping floors, cleaning counters and equipment.
- Greeted customers to determine wants or needs.
- Maintained proper food temperatures for various products.
- Answered store and merchandise questions and led customers to wanted items.
- Practiced sanitation procedures by maintaining clean and neat work area.
- Organized backroom storage areas in an orderly manner to facilitate easy retrieval of merchandise.
- Rotated product stock regularly so that older items were used first.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Cleaned shelves, counters and tables to maintain organized store.
Auto Detailer
McGraths Auto Sales
Coralville
01.2020 - 07.2021
- Customized detailing services based on vehicle condition and customer requests.
- Ensured work area was clean before leaving the premises at the end of each shift.
- Applied protective treatments such as sealants and rust inhibitors to extend the life of vehicle paint finishes.
- Maintained inventories of cleaning supplies.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Provided customer service, explaining detailing processes and addressing concerns.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Cleaned undercarriage components using pressure washers and degreasers.
- Removed minor flaws in refinish using sanding and buffing.
- Cleaned and polished vehicle windows.
- Polished headlights to restore clarity and shine to headlights lenses.
- Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
Education
High School Diploma -
Adrian Secondary High School
Adrian, MN05-2015
Skills
- Customer service
- Cash handling
- Inventory management
- Supply restocking
- Conflict resolution
- Team collaboration
- Effective communication
- Point-of-sale operation
- Order processing
- Serve customer needs
- Teamwork
- Records maintenance
- Materials organization
- Multitasking capacity
- Staff training
Timeline
Clerk
Git N Go
07.2024 - 03.2025
Cook
Chili's Restaurant
01.2023 - 05.2024
Meat and Seafood Clerk
Hy-Vee Grocery Store
08.2021 - 11.2022
Auto Detailer
McGraths Auto Sales
01.2020 - 07.2021
High School Diploma -
Adrian Secondary High School
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