Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

QUESHAUN CANTY

Matteson

Summary

Dedicated and goal-oriented District Manager with a strong background in operations management. Successfully managed, automated, streamlined, organized, and optimized operations to strengthen competitive advantage, drive revenue growth, reduce costs, and mitigate financial risks. Proven track record of quickly learning, analyzing, recommending, and aligning processes and procedures with business goals to improve operating results in the retail, distribution, real estate, and services industries. Skilled in recruiting, training, scheduling, motivating, fostering a culture of trust and open communication, and mobilizing teams to achieve quality, safety, performance, and customer satisfaction goals. Recent graduate from one of the top undergraduate business programs in the United States with a focus on applying best practices to create value for customers, develop new products and services, reduce risk, and achieve continued business success.

Overview

9
9
years of professional experience

Work History

Mail Carrier

USPS
06.2023 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

FaciYijs Ahh]ciaje

AMAZON.COM SERVICES, LLC
01.2021 - Current
  • Recruited to ensure the timely and quality delivery of orders to customers within the IGQ2 facility
  • Contributed to multiple roles within Last Mile operations, encompassing Load, Scan, Relocate, and Pick
  • Achieped a[d Zai[jai[ed ][e ]f jhe highehj hca[[i[g g]aYh qijhi[ jhe faciYijs dkgi[g hhifj-preparing more than 200 packages per hour for shipment
  • Ep]Yped ah a j]d ga[Xi[g eZdY]see f]g Y]adi[g qijhi[ jhe faciYijs dkgi[g hhifj⎯successfully loading orders onto more than 2 trailers within an hour
  • Gai[ed gec]g[iji][ f]g bkiYdi[g degfecj qaYYh i[ jhe jgaiYegh jhaj Zijigajed hafejs gihXh and improved timely delivery of orders to customers

Accountant

BMO Harris Bank
11.2020 - 11.2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.

Ckhj]Zeg Segpice I[pe[j]gs ² S]ciaY Media Odegaji][h I[jeg

JOE FRESHGOODS / FAT TIGER URBAN CLOTHING COMPANY
01.2018 - 01.2020
  • Originally chosen to oversee the implementation of high-impact social media marketing strategies to increase awareness, attendance, and sale of high-end streetwear fashion at pop-up events
  • Based upon success, given additional responsibility to manage customer service operations for the retail store and inventory management functions for pop-up events
  • Rec]ZZe[ded a[d gai[ed addg]paY fg]Z Yeadeghhid j] i[jeggaje pide] ZagXeji[g aj d]dkd epe[jh the increased lead generation, customer acquisition, and revenue growth
  • Tgai[ed Ze[j]ged Z]jipajed a[d Yed jeaZ ]f Æ i[ achiepi[g bkhi[ehh ]bWecjipeh a[d ckhj]Zeg erdecjaji][h Scheduled and allocated resources with the needs of celebrity customers, and fostered a culture of customer service excellence that led to high customer satisfaction levels and competitive growth
  • PYa[[ed a[d c]]gdi[ajed h]ciaY Zedia ZagXeji[g a[d i[pe[j]gs f]g Æ d]dŸkd epe[jh in Illinois, California, Florida, and New York
  • Conducted market research, developed and executed the campaigns, and analyzed results
  • Pg]dkced highYs e[gagi[g c][je[j f]g Tqijjeg a[d I[hjaggaZ dYajf]gZh pide]h eŸb]]Xh i[f]ggadhich dgehe[jaji][ decXh a[d qebi[agh that elevated brand identity and strengthened business results across multiple sales channels

Portfolio Property Management Assistant

2Q HOLDINGS
01.2018 - 01.2019
  • Contributed to increasing occupancy by 50% within 1.5 years. Built relationships with realtors to secure referrals, and expanded social media and direct marketing efforts to attract tenants.
  • Established an effective process for securing new tenants. Tracked and followed up with potential tenants, coordinated credit and background checks with vendor, and advocated key features and amenities of properties.
  • Identified and onboarded new vendors, and managed the on-time and within budget completion of maintenance projects that improved value, tenant satisfaction and retention, and occupancy levels.
  • Established a formalized budgeting and payment process for maintenance vendors that mitigated financial risks.
  • Organized leasing agreements that increased accessibility of contracts. Prepared and processed rental applications and lease packets, collected deposits and renewals, and coordinated the move-in and move-out of tenants.
  • Created reports for management on rental, tenant, and lease information that improved decision-making.
  • Built critical relationships with tenants, and addressed all questions, issues, and concerns.

Office Manager

AC CONTRACTORS NETWORK
01.2016 - 01.2018
  • Set-up policies and procedures to support evolving business demands. Identified opportunities to improve processes and implement new systems to enhance efficiency.
  • Planned and coordinated the schedules of 5 contractors for customers’ projects to ensure high customer satisfaction levels, repeat business, and referrals.
  • Served as the interface with new and potential customers in understanding needs, recommending appropriate products and services, scheduling services, and addressing concerns and issues.
  • Assumed responsibility for the finance function, from processing payments and invoices to tracking budgets, and producing reports for management.
  • Contributed to planning and executing the relocation of the office, and defining the layout for new space.

Education

Bachelor - Business Marketing

UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, IL
12-2021

Skills

  • Team Leadership Development
  • Team Collaboration for Goal Achievement
  • Client and Vendor Relationship Management
  • Goal Setting and Achievement
  • Client and Vendor Negotiation
  • Effective Time Management
  • Digital Marketing Strategy
  • Market Research Expertise
  • Brand Development
  • Campaign Management
  • Product Promotion
  • Online Brand Promotion
  • Accurate Data Entry
  • Accounts payable
  • Invoice Management
  • Invoice Processing Expertise
  • Financial Record Management
  • Accounts Receivable Management
  • Financial Record Management

Affiliations

  • Rev. Dr. Otis Moss, III
  • Dr. Bunifaye Canty-Gray
  • Joseph (Joe Fresh Goods)Robinson

Timeline

Mail Carrier

USPS
06.2023 - Current

FaciYijs Ahh]ciaje

AMAZON.COM SERVICES, LLC
01.2021 - Current

Accountant

BMO Harris Bank
11.2020 - 11.2023

Ckhj]Zeg Segpice I[pe[j]gs ² S]ciaY Media Odegaji][h I[jeg

JOE FRESHGOODS / FAT TIGER URBAN CLOTHING COMPANY
01.2018 - 01.2020

Portfolio Property Management Assistant

2Q HOLDINGS
01.2018 - 01.2019

Office Manager

AC CONTRACTORS NETWORK
01.2016 - 01.2018

Bachelor - Business Marketing

UNIVERSITY OF ILLINOIS AT CHICAGO

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