Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

QUARTEZ ANDERSON

Springfield

Summary

At Rogers and Holland in Illinois, I excelled as an Office Manager, where my dedication to resolving customer issues and maintaining operational efficiency showcased my strong organizational skills and customer service prowess. My approach involved innovative record-keeping and proactive problem-solving, significantly enhancing office dynamics and client satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Petco
06.2025 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Michael Curry Intern

Illinois Department Of Economic Opportunity
06.2025 - 08.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Organized and Created different LWIA briefing reports for different counties throughout Illinois
  • Helped organized and maintain a job workshop event to help laid off workers get the proper information and provide them support to get placed back into the workplace
  • Created applications for GRF grant applicants and reviewed applications,monitored and posted grant funds for different applicants for their recommenced/requested funds and funds that were exhausted

Office Manager

Rogers and Holland
06.2024 - 01.2025
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Maintained and worked with guest who needed urgent helped and resolved their issues in a timely manner; while also providing more than what they needed.

Receiver

Menards
12.2023 - 09.2024
  • Organized warehouse shelves in an orderly fashion according to item size or type.
  • Maintained a clean working environment by adhering strictly to sanitation guidelines at all times.
  • Received, sorted and distributed incoming mail and packages efficiently and accurately.

CSA

Walgreen
04.2023 - 09.2023
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Trained new employees on company policies and procedures related to job functions as needed.

Stocker

Journeys
05.2022 - 06.2023
  • Ensured compliance with all relevant laws and regulations pertaining to the operation of the store.
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
  • Provided assistance to customers with locating items.
  • Maintained a clean and orderly work environment.

Education

Associate in Arts (A.A.) - Marketing Candidate

Lincoln land Community College
Springfield, IL
07.2025

High School Diploma - undefined

Glenwood High School
Chatham, IL
06.2023

Skills

  • Customer Service
  • Organizational Skills
  • Office Management
  • Data Entry
  • Team Oriented
  • Determined
  • Dedicated
  • Excellent written and oral communication
  • Problem resolution
  • Customer relationship management
  • Critical thinking
  • Conflict resolution
  • Team development
  • Quality control
  • Staff training

Languages

English
Full Professional

Timeline

Customer Service Specialist

Petco
06.2025 - Current

Michael Curry Intern

Illinois Department Of Economic Opportunity
06.2025 - 08.2025

Office Manager

Rogers and Holland
06.2024 - 01.2025

Receiver

Menards
12.2023 - 09.2024

CSA

Walgreen
04.2023 - 09.2023

Stocker

Journeys
05.2022 - 06.2023

High School Diploma - undefined

Glenwood High School

Associate in Arts (A.A.) - Marketing Candidate

Lincoln land Community College

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QUARTEZ ANDERSON