Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quantez McDonald

Joliet

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Public Service Representative

SECRETARY OF STATE
07.2020 - 10.2024
  • Service customers with all driver's license and identification card services. Administer road test examination. Learn codes, and different procedures to process applications for all services provided.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Mail Carrier

United States Postal Service
10.2015 - 09.2019
  • Daily delivery of mail and packages to residential and commercial customers on designated routes.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Receiving Associate

Dollar Tree Distribution
02.2015 - 10.2015
  • Unload trailers and build pallets with the boxes. Shrink wrap each pallet. Keep an accurate count of the exact number of cartons and pallets I do for each work day. Use hand jacks and forklift.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Forklift Operator

Linc Logistics
01.2014 - 11.2014
  • Unload and load trailers to complete purchase orders for Wal-Mart.
  • Use scanning process to complete orders. Lift boxes weighing up to 70 pounds.
  • Sort boxes according to the purchase order.

Mail Handler/Clerk

Causal Mail Handler, United States Postal Service
07.2012 - 04.2013
  • Loaded and unloaded products onto trailers for incoming and outgoing trailers. Sorted parcel post media packages weighing up to 20 pounds. Unloaded cargo from trucks with forklifts, electric hand jacks and manual pallet jacks.

Education

Saint Xavier University
Chicago, IL

University of Dubuque
Dubuque, IA

Thornton Township High School
Harvey, IL

Skills

  • Customer relations skills
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Active listening
  • Critical thinking
  • Motivated self-starter
  • Computer proficient
  • PowerPoint proficiency
  • Quick learner
  • Microsoft Office
  • Cooperative team member

Timeline

Public Service Representative

SECRETARY OF STATE
07.2020 - 10.2024

Mail Carrier

United States Postal Service
10.2015 - 09.2019

Receiving Associate

Dollar Tree Distribution
02.2015 - 10.2015

Forklift Operator

Linc Logistics
01.2014 - 11.2014

Mail Handler/Clerk

Causal Mail Handler, United States Postal Service
07.2012 - 04.2013

Saint Xavier University

University of Dubuque

Thornton Township High School

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Quantez McDonald