Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Process Server
Firefly Legal
04.2018 - 06.2021
Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
Provided proof of service in form of affidavit.
Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
Optimized route planning to maximize productivity while minimizing travel time between service locations.
Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
Served as a reliable source of knowledge for clients regarding rules and regulations governing process serving activities within the jurisdictional area.
Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
Process Server
Provest LLC
01.2008 - 11.2018
Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
Enhanced communication with law firms through consistent updates on document delivery timelines.
Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
Enhanced organizational efficiency by updating internal databases with accurate information on completed services.
Developed strong rapport with courthouse staff and local authorities, facilitating efficient coordination for legal requirements fulfillment.
Demonstrated adaptability in meeting diverse client needs, effectively managing multiple assignments simultaneously.
Assisted colleagues in completing difficult or high-priority assignments, contributing to overall team success and positive outcomes for clients.
Improved communication with law firms by providing regular status updates on document delivery progress.
Expanded knowledge of local jurisdictions and court procedures, leading to increased success rates for process serving tasks.
Collaborated with team members to streamline processes and optimize workload distribution for maximum efficiency.
Provided support with pre-trial preparation by assisting with document filing and retrieval at courthouses as needed.
Supported administration and research processes for civil litigation cases.
Installation Supervisor
Lotus Decorating
03.1996 - 01.2008
Conducted surveys of installation locations and noted any issues.
Exceeded performance targets consistently by effectively managing resources and scheduling tasks efficiently.
Oversaw internal, external, and consultant work related to installations.
Consistently met deadlines through efficient task delegation among team members based on individual strengths and expertise levels.
Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
Scheduled timelines of operations and work teams.
Implemented quality control measures, leading to a significant reduction in rework requests from clients.
Reduced installation errors by conducting thorough site assessments prior to beginning projects.
Utilized problem-solving skills proactively when faced with unforeseen challenges during installations.
Contributed to company growth by identifying opportunities for upselling additional products or services during installations.