Priscila Lopez
Chicago
Summary
Dynamic and bilingual professional with a proven track record of enhancing customer satisfaction and streamlining operations in fast-paced environments like Starbucks. Skilled in cash handling and exceptional customer service, consistently resolving issues to foster loyalty. Demonstrated ability to adapt creatively, ensuring high-quality service and efficiency.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
4200 S Pulaski Rd, Chicago, IL 60632
02.2023 - 02.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Fast Food Worker
Chipotle
316 N Michigan Ave, Chicago, IL 60601
01.2022 - 02.2023
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Accurately handled cash register transactions while providing excellent customer service.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illnesses
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Fast Food Worker
Chic-Fil-A
4733 W 76th St, Chicago, IL 60652
11.2021 - 11.2022
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Associate of Arts - Psychology
City Colleges of Chicago
Chicago, IL12-2025
Skills
- Bilingual
- Time management
- Friendly and outgoing
- Attention to detail
- Cash handling
- Exceptional customer service
- Adaptive and creative
- Excellent memory
- Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
02.2023 - 02.2025
Fast Food Worker
Chipotle
01.2022 - 02.2023
Fast Food Worker
Chic-Fil-A
11.2021 - 11.2022
Associate of Arts - Psychology
City Colleges of Chicago