Princess Trammell
Chicago
Summary
Versatile and compassionate professional with 10+ years of experience in healthcare, community health advocacy, public safety, early childhood education, customer service, and operations. Certified Medical Assistant and CPR provider with proven skills in patient care, social determinants of health (SDOH), emergency response, program support, and classroom assistance. Recognized for adaptability, leadership, and strong communication, with a passion for empowering underserved communities and delivering quality outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Health Advocate Intern
Imani Village
02.2025 - 11.2025
- Connected patients at Christ & Trinity Hospitals with resources for chronic disease management, food insecurity, and transportation needs.
- Researched health disparities in South Side Chicago (60617 zip code) and presented findings to hospital directors and nonprofits.
- Designed and distributed professional newsletters and reports, making health data accessible and actionable.
- Collaborated with the Conservation Team to integrate sustainability into patient and community health efforts.
Control Room Operator
AECOM / Wisconsin DOT
05.2023 - 10.2024
- Monitored statewide roadways using ATMS, CCTV, and detectors to detect incidents and ensure public safety.
- Coordinated responses with first responders, law enforcement, and 911 operators during emergencies including high-speed chases, crashes, and suicide prevention.
- Managed Amber, Silver, and Green Alerts and updated Dynamic Message Signs (DMS/CMS) in real time.
- Recorded and documented traffic incidents for insurance and legal purposes.
Assistant Machine Operator
QPS Employment (Temp)
01.2021 - 09.2024
- Operated high-speed food packaging machinery, ensuring compliance with safety and quality standards.
- Verified labeling, expiration dates, and shipment preparation.
- Troubleshot minor equipment issues and reported technical malfunctions.
- Collaborated with supervisors and staff to meet production deadlines.
Assistant Teacher
Acelero Learning
02.2020 - 04.2023
- Assisted lead teachers with lesson planning and curriculum delivery.
- Adapted classroom activities to support students with Individual Education Plans (IEPs).
- Provided one-on-one student support, tracked progress, and maintained open communication with parents.
- Fostered a safe, engaging, and inclusive classroom environment.
Customer Service Associate
Walmart
01.2018 - 01.2021
- Delivered high-quality service in a busy retail and call center environment.
- Trained new associates in customer care, transaction processing, and escalation handling.
- Balanced cash, check, and credit transactions at end of shifts.
- Resolved escalated concerns with empathy and professionalism.
Medical Assistant
Iman Health Clinic
03.2013 - 08.2016
- Documented vital signs, patient history, and assisted with clinical procedures.
- Supported physicians and nurses in a fast-paced clinical environment.
- Maintained inventory of medical supplies and ensured compliance with HIPAA and OSHA standards.
- Assisted patients with education, care instructions, and referrals.
Skills
- Community Health Advocacy & Outreach Patient Education & Support
- Clinical Care: Phlebotomy, EKGs, Vitals, Injections, HIPAA, EHR (Epic)
- Public Safety & Emergency Dispatch Crisis Management Traffic Systems (ATMS, CCTV)
- Teaching Assistance Lesson Planning IEP Support Classroom Tech
- Customer Service Call Center Operations Conflict Resolution Training & Mentorship
- Operations: Machine Operation Quality Assurance Inventory Control
- Data Entry, Report Writing, and Documentation Microsoft Office Suite
- Report Writing Data Entry Dispatching Crisis Response Charting
- Strong Communication Mentorship Organizational Strategy
- Telecommunication Systems Monitoring Services Front Desk Support
- Microsoft Office (Word, Excel, Access, PowerPoint)
Certification
- Community Health Advocate Certificate — Imani Village (Expected Nov 2025)
- Medical Assistant Certification — Everest College, Bedford Park, IL (2013)
- CPR & AED Certification — American Heart Association (Current)
Timeline
Community Health Advocate Intern
Imani Village
02.2025 - 11.2025
Control Room Operator
AECOM / Wisconsin DOT
05.2023 - 10.2024
Assistant Machine Operator
QPS Employment (Temp)
01.2021 - 09.2024
Assistant Teacher
Acelero Learning
02.2020 - 04.2023
Customer Service Associate
Walmart
01.2018 - 01.2021
Medical Assistant
Iman Health Clinic
03.2013 - 08.2016