Prince Alexander
Westmont
Summary
Detail-oriented professional with strong customer service skills, adept at conflict resolution and staff training. Professional at upselling & driving high sales Experienced in fast-paced environments, ensuring exceptional guest experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Forces Member
U.S Air Force Scott A.F.B
O'Fallon
05.2023 - Current
- Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
- Responded to emergencies by coordinating with local law enforcement and emergency services.
- Monitored compliance with regulations governing use of force to uphold standards and ensure accountability among security personnel.
- Inspected facilities for compliance with safety regulations and security protocols.
- Prepared incident reports on observations and security breaches to support investigations and improve future response protocols.
- Compiled reports documenting security operations to enhance situational awareness and inform decision-making.
Server
BJ's Restaurant & Brewhouse
Orland Park
02.2023 - Current
- Delivered exceptional service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Assisted guests with menu selections and special dietary needs.
- Greeted customers and provided menu recommendations to drive sales.
- Resolved guest complaints to enhance overall dining experience.
- Processed customer orders and managed payments to ensure smooth transactions.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new servers on restaurant protocols and customer service standards.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
Crew Team Member
Raising Cane's Restaurants
Orland Park
07.2022 - 02.2023
- Provided exceptional customer service in fast-paced restaurant environment.
- Greeted customers and cultivated positive experiences in line with company standards.
- Took orders from patrons and input selections into store computer system.
- Served food promptly, enhancing guest experiences and maintaining high service standards.
- Handled cash register transactions accurately, contributing to customer satisfaction and efficient service.
- Prepared food items following strict quality and safety standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Trained new crew members on procedures and best practices, fostering a knowledgeable team.
- Upheld high standards of productivity and quality in operations.
Cashier
Old Navy, Gap
Orland Park
06.2021 - 09.2022
- Processed customer transactions accurately at point of sale.
- Handled cash and credit transactions efficiently.
- Delivered exceptional customer service during peak hours to support high-volume sales.
- Guided customers in product inquiries and selections to enhance shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured clean and organized checkout area to promote efficiency and customer satisfaction.
- Collaborated with team members to ensure smooth operations.
- Engaged in training new staff on register operations.
- Ensured shelves were filled with merchandise to enhance customer shopping experience.
Education
High School Diploma -
Carl Sandburg College
Orland Park05-2023
Skills
- Customer service
- Point of sale operations
- Sales skills
- Suggestive selling
- Menu knowledge
- Staff training
- Attention to detail
- Conflict resolution
- Time management
- Professional appearance
Certification
- Real Estate Agent - TREC (Texas Real Estate Commission) - 2026
Timeline
Security Forces Member
U.S Air Force Scott A.F.B
05.2023 - Current
Server
BJ's Restaurant & Brewhouse
02.2023 - Current
Crew Team Member
Raising Cane's Restaurants
07.2022 - 02.2023
Cashier
Old Navy, Gap
06.2021 - 09.2022
High School Diploma -
Carl Sandburg College