Priest Bonsu
Naperville
Summary
Seasoned professional with over 5 years of diverse experience, including advanced customer service and claims adjudication. Skilled in legal industry compliance, lien management, and facilitating customer support in credit processing. Seeking to leverage expertise as both experienced as skilled Customer Support Specialist, Sales Management, & Freight Management.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Credit Processing Specialist
John Deere
Johnston
05.2022 - 01.2024
- Processed credit documentation and conducted contract audits, ensuring compliance with lending standards and accurate payment reviews.
- Facilitated lien searches and interpreted results to confirm prior lien holders, securing required subordination agreements for lien perfection.
- Collaborated with legal counsel, government entities, and dealers to prepare and file necessary collateral perfection documentation.
- Responded to internal and external inquiries, maintaining accurate record-keeping and report generation to uphold company procedures related to lien management.
Claims Adjudicator
ASK Consulting
Baltimore
03.2021 - 05.2022
- Analyzed and processed claims by reviewing diagnoses, procedures, and service data, ensuring comprehensive evaluations for accurate adjudication.
- Interpreted policy benefits to claimants, facilitating understanding and assisting in the submission of claim applications.
- Collaborated effectively with claimants and employers to resolve issues and determine the outcome of claims.
Assistant Warehouse Administrator
Xpedient Logistics
Shorewood
06.2018 - 06.2019
- Managed administrative functions, including document preparation, report generation, and responding to inquiries, ensuring efficient office operations.
- Coordinated human resources tasks such as scheduling, productivity tracking, and recruitment activities, including preliminary interviews and job postings.
- Facilitated project improvement meetings and oversaw inventory management, contributing to enhanced order processing and customer service delivery.
Advanced Customer Service (Dispatcher)
Expeditors
Downers Grove
08.2017 - 06.2018
- Coordinated scheduling and dispatching of drivers, ensuring adherence to regulatory compliance, and optimizing operations within Hours of Service (HOS) constraints.
- Fostered carrier partnerships by matching truck capacities with freight requirements and managing brokered load assignments, tracking, and resolution of shipment issues.
- Conducted negotiations with carriers on rates, facilitated load backhauling, and consistently provided customers with shipment updates, contributing to the cultivation of new and ongoing business relationships.
Education
High School Diploma or GED -
Bolingbrook High School
BolingbrookEarned College Credits -
University of Illinois-Springfield
Skills
- Databases
- Sales
- Documentation Review
- ServiceNow
- SAP
- Freight
- Data Collection
- Microsoft Outlook
- Interviewing
- Organizational Skills
- Case Management
- Clerical Experience
- Microsoft Office
- Microsoft PowerPoint
- Customer Service
- Computer Skills
- Leadership
- Microsoft Excel
- Human Resources
- Data Entry
- Warehouse Management
- Database Management
- Credit Analysis
- Conflict Management
- Account Management
- Sales Management
- CRM Software
- Salesforce
- Telemarketing
- Supervision
- Mentoring
- Team Management
- Recruiting
- Supervising
- HR Sourcing
- Problem-solving
- Relationship Building
- Customer Retention
- Interpersonal Skills
- Communication
Certification
Certificate of Leadership and Administration, Present
Work Preference
Salary Range
$70000/yr - $200000/yrTimeline
Credit Processing Specialist
John Deere
05.2022 - 01.2024
Claims Adjudicator
ASK Consulting
03.2021 - 05.2022
Assistant Warehouse Administrator
Xpedient Logistics
06.2018 - 06.2019
Advanced Customer Service (Dispatcher)
Expeditors
08.2017 - 06.2018
High School Diploma or GED -
Bolingbrook High School
Earned College Credits -
University of Illinois-Springfield