Summary
Overview
Work History
Education
Timeline
Generic

Preston Baird

Lockport

Summary

Seasoned professional with a history of meeting company goals utilizing consistent and organized practices. Team player skilled in working under pressure and adapting to new situations and challenges.

Overview

9
9
years of professional experience

Work History

Resolution Manager

Gallagher Bassett Insurance
01.2022 - Current
  • Conducted thorough investigations of complex commercial auto insurance claims, gathering evidence and analyzing relevant documentation.
  • Improved customer satisfaction by efficiently addressing and resolving complex issues in a timely manner.
  • Analyzed data trends to identify recurring issues, leading to improved problem-solving techniques and resolutions.
  • Collaborated with legal teams to defend against litigation claims.
  • Quarterly claim reviews with clients.

Property Adjuster

Allstate Insurance Co
02.2021 - 01.2022
  • Improved claim resolution times by efficiently managing a caseload of property claims.
  • Reduced costs for the company by accurately and personally estimating repair and replacement expenses.
  • Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
  • Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
  • Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.


Senior Claims Resolution Manager

Liberty Mutual Insurance
05.2016 - 06.2020
  • Conducted thorough investigations for accurate claim evaluations and fair settlements.
  • Managed a high volume of claims simultaneously, maintaining organization and efficiency under pressure.
  • Negotiated fair settlement amounts with claimants, ensuring timely case resolution.
  • Collaborated with legal teams to defend company interests in disputed claims cases.
  • Provided exceptional customer service during difficult circumstances, empathizing with clients and claimants while effectively addressing their concerns.
  • Trained new team members on best practices for auto liability adjusting, enhancing overall department performance.

Fraud Investigator

JPMorgan Chase
02.2015 - 03.2016
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
  • Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
  • Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
  • Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
  • Promoted to Career & Development coach in Sept. 2015 and trained new team members on the Fraud Recovery team.
  • Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.

Education

Bachelor of Science - Computer Science

Joliet Junior College
Joliet, IL
06.2026

Timeline

Resolution Manager

Gallagher Bassett Insurance
01.2022 - Current

Property Adjuster

Allstate Insurance Co
02.2021 - 01.2022

Senior Claims Resolution Manager

Liberty Mutual Insurance
05.2016 - 06.2020

Fraud Investigator

JPMorgan Chase
02.2015 - 03.2016

Bachelor of Science - Computer Science

Joliet Junior College

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Preston Baird