PRECIOUS PETERSON
Chicago
Summary
Outgoing customer service with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Excellent communicator in daily operations management, workflow improvements and customer service.
Overview
9
9
years of professional experience
Work History
Vendor Sourcing Specialist
Lessen INC
07.2024 - Current
- Developed strong relationships with vendors, enabling prompt sourcing of replacement parts or equipment when necessary.
- Maintained strong relationships with vendors and suppliers, ensuring access to high-quality parts and materials at competitive prices for all maintenance needs.
- Responsible for onboarding vendors for trades we're in need of such as HVAC, Electrical, Plumbing, landscaping etc
Trade Representative
Lessen INC
06.2022 - 07.2024
- Build and maintain professional relationships with clients and vendors to gain understanding of their operational needs in specific trade-related area, assists in development and implementation of solutions to meet those needs
- Contribute to client and internal initiatives and special projects
- Serve as technical and subject matter expert resource for department and leadership
- Serve as key point of contact for internal and external clients; resolving issues with vendors as necessary
- Proactively resolve vendor and client issues; drive all issues towards resolution and escalate on timely basis only when necessary
- Take direction from Trade Specialists as required Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
Escalation Manager
SMS Assist
12.2019 - 06.2022
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to client.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business
Customer Service Representative
SMS Assist
04.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Handling inbound calls at fast pace.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Sears Holdings Corporation
10.2018 - 11.2018
- Outbound call center.
- Convincing customers to purchase protection agreements.
- Offered basic technical support for clients on wide range of company products.
- Recommended products to customers, thoroughly explaining details.
Sales Representative
Metro Pcs
01.2016 - 08.2017
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
CICS Ralph Ellison
Chicago, IL06.2015
Skills
- Team Building
- Handling Customer Complaints
- Decision Making
- Multitasking and Prioritization
- Verbal and Written Communication
- De-escalation Techniques
- Strong Analytical and Problem Solving Skills
Timeline
Vendor Sourcing Specialist
Lessen INC
07.2024 - Current
Trade Representative
Lessen INC
06.2022 - 07.2024
Escalation Manager
SMS Assist
12.2019 - 06.2022
Customer Service Representative
SMS Assist
04.2019 - 06.2022
Customer Service Associate
Sears Holdings Corporation
10.2018 - 11.2018
Sales Representative
Metro Pcs
01.2016 - 08.2017
High School Diploma -
CICS Ralph Ellison
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