Business Analyst
Microsoft Corporation
- Gathered and documented business requirements across e‑commerce, HCM, finance, trading, and retirement plan systems.
- Performed gap analysis, impact analysis, and feasibility checks to support system upgrades and process improvements.
- Built dashboards and reports using SQL, Power BI, Tableau, and Cognos to support leadership decision‑making.
- Improved O2C/I2C, payroll, HR, and trading workflows by identifying issues and recommending fixes.
- Supported integrations with payment gateways, banking APIs, CRM systems, and cloud migration projects.
- Wrote user stories, acceptance criteria, and maintained Agile documentation while working with product, dev, QA, and UX teams.
- Helped compliance teams meet FINRA, SEC, MiFID II, AML, SOX, and payroll audit requirements.
- Planned and executed UAT by preparing test cases, tracking defects, and coordinating with business users.
- Created use cases, wireframes, and process flows to clearly explain system behavior and requirements.
- Managed reporting needs by designing KPIs, dashboards, and performance metrics for different business units.
- Analyzed SQL data to support delinquency, payment, recovery, and operational reporting.
- Coordinated with onshore, offshore, and vendor teams to support requirement gathering, testing, and deployments.
- Supported ERP/CRM implementations (SAP, Oracle, MS Dynamics, Salesforce) by validating configurations and integrations.
- Identified automation opportunities and worked with RPA/AI teams to reduce manual work.
- Acted as a main point of contact for cross‑team issues, status updates, and project coordination.