Porsha Adams
Chicago
Summary
Dedicated healthcare professional with over 7 years of experience in direct patient care, patient access, and front desk operations. Skilled in patient registration, appointment scheduling, insurance verification, referral coordination, and Epic EMR. Recognized for providing compassionate patient service, maintaining accurate documentation, and supporting efficient clinical operations in fast-paced healthcare environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Service Representative
TRINTY HEALTH
Melrose Park
01.2018 - Current
- Greet and assist 60+ patients daily while providing exceptional customer service.
- Register patients, verify insurance, and update demographic information in Epic.
- Collect copayments according to organizational policies.
- Schedule, reschedule, and coordinate follow-up appointments.
- Process referrals and scan patient documentation into medical records.
- Manage work queues, telephone encounters, and daily faxes.
- Communicate with physicians, nurses, and other departments to coordinate patient care.
- Open and close the clinic while maintaining efficient daily operations.
Patient Access Representative
Loyola Hospital
Maywood
01.2018 - 01.2026
- Managed high volume of inbound calls, ensuring timely responses to patient inquiries.
- Transfer calls to the right department throughout the hospital.
- Verified patient appointments and updated information in the system.
- Paged physicians promptly for medical and non-medical emergencies, facilitating swift responses.
- Executed overhead announcements for code blue situations, aiding in rapid emergency response.
- Daily use of epic, Microsoft teams and web on call daily.
Education
Phlebotomy Training Program -
USA Phlebotomy School
01-2024
High School Diploma -
Crane High School
01-1998
Skills
- Direct Patient Care
- Patient Registration & Check-In/Check-Out
- Appointment Scheduling
- Insurance Verification
- Referral Coordination
- Epic EMR
- OnBase
- Work Queues
- Telephone Encounters
- Microsoft Teams & Outlook
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving
- Multitasking
- Attention to Detail
Certification
- Certified Phlebotomy Technician (CPT), USA Phlebotomy School, 01/01/25
- Licensed Phlebotomy Technician, 01/01/25 - 12/31/27
Timeline
Service Representative
TRINTY HEALTH
01.2018 - Current
Patient Access Representative
Loyola Hospital
01.2018 - 01.2026
Phlebotomy Training Program -
USA Phlebotomy School
High School Diploma -
Crane High School