Porschia Allen
Chicago
Summary
Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Caregiver
Department of Rehabilitation Services
Chicago
05.2024 - Current
- To assist with day to day operations (cook,clean,bathe,etc)
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with clients to understand their needs and preferences.
- Maintained a clean and safe environment for clients at all times.
- Supported clients in developing life skills through guided activities.
- Documented client progress and reported changes to the care team.
- Collaborated with healthcare professionals to coordinate client care plans.
- Implemented safety protocols to ensure client well-being during care services.
- Engaged clients in social activities to promote emotional well-being and connection.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Caregiver
Addus
Chicago
02.2023 - Current
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with clients to understand their needs and preferences.
- Maintained a clean and safe environment for clients at all times.
Sorter
Amazon
Markham
01.2022 - 07.2022
- Sorted packages efficiently to ensure timely processing and delivery.
- Operated scanning equipment to track inventory movement accurately.
- Collaborated with team members to maintain a clean and organized workspace.
- Identified damaged packages and reported issues for resolution promptly.
- Managed workflow by prioritizing high-volume areas during peak times.
- Ensured compliance with company policies regarding package handling and safety standards.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Organized sorted items into designated areas for further processing or shipment.
- Communicated effectively with fellow sorters about workloads and progress updates.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Inspected and sorted items or materials according to type, size, or coloring.
- Ensured that all safety guidelines were strictly followed at all times.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Recorded sorted items accurately for inventory tracking purposes.
- Adapted quickly to new sorting technologies and methodologies introduced by the company.
- Utilized manual and automated systems to sort items at a high volume.
FairPlay Foods
Cashier Customer Service Supervisor
Chicago
08.2020 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Worker
Walmart Distribution Center
Elwood
01.2018 - 03.2020
- Loaded and unloaded pallets from delivery trucks for storage and distribution.
- Maintained a clean and organized workspace to ensure safety compliance.
- Collaborated with team members to meet daily shipping and receiving goals.
- Inspected incoming shipments for quality and accuracy before storage.
- Followed safety protocols to minimize risks during packaging and transportation tasks.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Received and tracked incoming inventory shipments.
- Performed cycle counts to maintain accurate inventory records.
- Investigated any reported problems regarding shipping errors or damages.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
Zion Benton Township High School
Zion, ILSkills
- Team leadership
- Inventory management
- Quality assurance
- Safety compliance
- Effective communication
- Active listening
- Problem solving
- Emotional intelligence
- Verbal and written communication
- Account authorizations
- Call center management
- Service delivery optimization
- Customer service
- Empathy and patience
- Call center operations
- Cash register operation
- Transaction processing
- Customer engagement
- Time management
- Attention to detail
- Organizational skills
- Work ethic
- Procedure enforcement
- Punctual and reliable
- Safety rules
- Cash handling
- Loss prevention
- Staff training
- Cash drawer reconciliation
- Manager support
- Opening and closing procedures
- Merchandise stocking
- Multitasking and organization
- Money handling
- Clear communication
- Online order picking
- Flexible schedule
Timeline
Caregiver
Department of Rehabilitation Services
05.2024 - Current
Caregiver
Addus
02.2023 - Current
Sorter
Amazon
01.2022 - 07.2022
FairPlay Foods
Cashier Customer Service Supervisor
08.2020 - 02.2022
Warehouse Worker
Walmart Distribution Center
01.2018 - 03.2020
Zion Benton Township High School