Porscha Owens
Calumet City,IL
Summary
Dedicated and detail-oriented healthcare professional with over 10 years of experience as a Patient Care Technician, now seeking to transition into a phlebotomist role. Highly skilled in patient care, vital sign monitoring, specimen collection support, and maintaining a safe, compassionate environment for diverse patient populations. Known for strong communication, steady hands, and the ability to ease patient anxiety during procedures. Committed to accuracy, infection control standard, and delivering high-quality care in face-paced clinical settings. Eager to bring extensive hands-on experience and patient-centered approach to a phlebotomy position.
Overview
14
14
years of professional experience
Work History
Insurance Agent
Primerica
12.2021 - 01.2026
- Developed customized insurance plans to meet client needs and enhance satisfaction.
- Conducted comprehensive risk assessments to identify coverage gaps for clients.
- Educated clients on policy benefits, enhancing understanding and retention rates.
- Analyzed market trends to recommend competitive insurance solutions effectively.
- Streamlined client onboarding processes, improving efficiency and reducing turnaround time.
- Built strong relationships with clients through consistent communication and excellent customer service.
Patient Care Technician
Shirley Ryan Ability Lab
06.2012 - 11.2021
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, enhancing patient comfort and mobility.
- Maintained cleanliness and safety of patient environments, ensuring compliance with health regulations.
- Provided emotional support to patients and families, fostering a compassionate care atmosphere.
- Trained new staff on best practices for patient care and safety protocols.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
Phlebotomy - Phlebotomy
South Suburban College of Cook County
South Holland, IL05.2026
Skills
- Specimen handling, Labeling & Transport
- Infection Control & Safety Protocol
- Knowledge of Medical Terminology
- Ability to work under pressure
- Multitasking & Prioritization
Timeline
Insurance Agent
Primerica
12.2021 - 01.2026
Patient Care Technician
Shirley Ryan Ability Lab
06.2012 - 11.2021
Phlebotomy - Phlebotomy
South Suburban College of Cook County