Porscha Bell
Chicago
Summary
Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Professional transit expert with experience in safely and efficiently operating various types of vehicles. Strong focus on team collaboration and achieving results. Known for reliability, adaptability to changing needs, and excellent communication skills. Expertise includes route planning, customer service, and adherence to safety protocols.
Overview
15
15
years of professional experience
Work History
Rapid Transit Operator
Chicago Transit Authority
04.2014 - Current
- Monitored passenger safety and ensured compliance with transportation regulations.
- Assisted passengers with inquiries, providing exceptional customer service during travel.
- Conducted routine vehicle inspections, proactively identifying maintenance needs.
- Coordinated schedules to optimize route efficiency and minimize delays.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Operated transit vehicles safely and efficiently across designated routes.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Followed company policies and procedures and maintained compliance with standards.
Mobile Expert
T-Mobile US Inc.
02.2018 - 01.2022
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Trained and mentored new team members on sales techniques and product knowledge.
- Provided expert guidance on mobile device features and services to enhance customer satisfaction.
Retail Wireless Consultant
US Cellular
06.2010 - 01.2014
- Monitored inventory and restocked shelves when product orders arrived.
- Provided customers with service options based on current plan found in customer database.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Education
Certificate of Medical Assistant -
Illinois School Of Health Careers - Chicago
Chicago, IL5 2005
High School Diploma -
Hirsch Metropolitan High School
Evergreen Park, IL5 2002
Skills
- Sales assistance
- Technology knowledge
- Interpersonal and written communication
- Customer service
- Time management
- Computer skills
- Traffic regulations compliance
- Safe driving practices
- Adaptable to change
Timeline
Mobile Expert
T-Mobile US Inc.
02.2018 - 01.2022
Rapid Transit Operator
Chicago Transit Authority
04.2014 - Current
Retail Wireless Consultant
US Cellular
06.2010 - 01.2014
High School Diploma -
Hirsch Metropolitan High School
Certificate of Medical Assistant -
Illinois School Of Health Careers - Chicago