Porcha Scott
Lansing
Summary
I am a highly motivated and experienced healthcare professional, specializing in customer/patient service, multi-clinic scheduling, and team leadership. My work is driven by a strong work ethic and a commitment to quality assurance. I thrive in fast-paced, high-pressure environments and am skilled at problem analysis and resolution, with sharp attention to detail and a focus on continuous process improvement. I bring exceptional leadership and motivational skills, and I excel in training, and delivering outstanding customer service.
Overview
25
25
years of professional experience
Work History
GI Technician
Northwestern Medicine
Chicago
09.2025 - Current
- Operated endoscopy equipment for various gastrointestinal procedures.
- Assisted physicians during diagnostic and therapeutic procedures, contributing to successful patient outcomes.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Prepared equipment for examinations and treatments, including cleaning, sterilizing and setting up scopes with appropriate accessories.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Collaborated with healthcare teams to ensure seamless patient care.
CT TECH ASST.
Northwestern Medicine
Chicago
01.2022 - 09.2025
- Verifies patient orders and insurance prior to exam
- Managed scheduling of patient appointments to ensure timely access to care.
- Interacts and communicates with clinical and medical staff to coordinate patient flow.
- Provides system support by preparing procedure rooms for patients prior to their arrival in the department and work area.
- Prepared patients for exams/procedures by explaining processes and addressing basic questions.
- Provided patient care throughout treatments and procedures, adhering to department and hospital standards.
- Reconciles physician orders to exam protocol and escalates discrepancies to appropriate clinical staff.
- Participates in lifting and escorting patients more than 100lbs and maintains lift equipment competencies.
TRANSPLANT COORDINATOR
Northwestern Medicine
Chicago
01.2017 - 01.2022
- Maintained and overseen outpatient clinic
- Scheduled pre/post appointments
- Provide Service Recovery for outpatient clinic
- Resolved patient insurance billing issues
- Managed physician’s schedule
- Assisted with operational improvements.
- Helped conduct annual performance evaluations.
- Trained new hires and transitioning employees, delivering thorough instruction on job responsibilities, workflows, and software systems to ensure strong performance and confidence in their roles.
- Recorded patient vitals during appointments to support accurate medical assessments.
- Ensured all office and medical equipment was maintained in optimal working conditions, minimizing downtime and supporting continuous operation.
- Revenue Reconciliation of all outpatient charges
- Patient Assistant Program
Transplant Customer Service Coordinator
Northwestern Medicine
Chicago
01.2015 - 01.2017
- Answered over 100 calls daily, effectively triaging department telephone calls to ensure timely response and patient care.
- Interacts with various departments to capture necessary patient information.
- Processed patient paperwork accurately to streamline patient flow and facilitate timely generation of patient encounter forms.
- Work with sensitive information (HIPAA) and maintain strict confidentiality.
- Faxed, copied, and printed documents while managing office supply inventory.
- Executed various tasks to support departmental functions.
- Scheduled pre/post patient appointments, coordinating with patients and staff to optimize clinic operations.
Emergency Dept Unit Secretary
Northwestern Medicine
Chicago
01.2001 - 01.2015
Education
Healthcare Administration -
south suburban college
Dental Assistant - Diploma
Everest College
Skills
- Endoscopy equipment
- Clinical coordination
- Patient support
- Medical terminology
- Electronic Health Records(EHR)system (EPIC)
- PACS
- Scheduling procedures
- Compliance adherence
- Novartis Patient assistance program
- UNOS
- Revenue Reconciliation
- Microsoft office 365
- Type 40 wpm
- Certified in CPR
Timeline
GI Technician
Northwestern Medicine
09.2025 - Current
CT TECH ASST.
Northwestern Medicine
01.2022 - 09.2025
TRANSPLANT COORDINATOR
Northwestern Medicine
01.2017 - 01.2022
Transplant Customer Service Coordinator
Northwestern Medicine
01.2015 - 01.2017
Emergency Dept Unit Secretary
Northwestern Medicine
01.2001 - 01.2015
Healthcare Administration -
south suburban college
Dental Assistant - Diploma
Everest College