Poornima Dharmappa
Bloomington
Summary
Dynamic Underwriting Service Assistant over two and half years of experience both in Personal Line FIRE (PLUP) and AUTO Production with proven expertise in policy analysis and insurance knowledge from a tenure at State Farm Insurance. Excelled in decision-making and problem-solving, ensuring compliance and profitability. Demonstrated exceptional communication and teamwork, surpassing productivity targets by efficiently managing workload and supporting colleagues in risk evaluations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant (USA) - PLUP - FIRE
State Farm Insurance
06.2023 - Current
- Conduct thorough application reviews and process for accuracy, ensuring compliance with company policies and regulations.
- Provide proper and timely recommendations to agents to achieve a profitable growth in book of business.
- Communicate clearly and professionally to customer service through agents about rate manual, Underwriting rules, guidelines, and other queries.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Supporting colleagues with specialized risk evaluations as needed.
Associate - USA - Personal Line Auto - Production
Kelly Services
02.2022 - 05.2023
- Processed the adverse action letters and caution letters for all types of company cancellations which includes Initial, mid-term and non-renewal cancellations.
- Handled driver exclusions process and coverage changes.
- Managed workload efficiently without compromising the quality of work. Exceeded the expectations.
- Assisted with day-to-day work efficiently and productively with all team members.
Education
Master of Science - Mathematics
University of Mysuru
Karnataka, IndiaSkills
- Excellent Communication
- Decision-Making and Problem-solving abilities
- Reliability, Adaptability and Flexibility
- Policy Analysis and Insurance knowledge
- Teamwork and Collaboration
- Time Management
- Analytical Thinking
- Conflict Resolution
Accomplishments
- Got Ovation from sectional manager for outstanding productivity.
- Got Good Act reward from Front Line Leader PLUP team.
- Got Good Act reward from Front Line Leader Personal Line Auto team.
Certification
- Successfully completed 6 months of PLUP training.
- Personal Line Auto production training given by State Farm USA team.
Languages
English
Full Professional
Hindi
Full Professional
kannada
Full Professional
Timeline
Underwriting Service Assistant (USA) - PLUP - FIRE
State Farm Insurance
06.2023 - Current
Associate - USA - Personal Line Auto - Production
Kelly Services
02.2022 - 05.2023
Master of Science - Mathematics
University of Mysuru
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