Piper Collmann
Edwardsville
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Northside Dairy Haven
Edwardsville, IL
03.2024 - Current
- Managed daily operations, ensuring exceptional customer service and efficient staff coordination.
- Trained and mentored new team members, fostering a collaborative work environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Front of House Employee
Northside Dairy Haven
Edwardsville, IL
06.2021 - 11.2022
- Delivered exceptional customer service in fast-paced environment
- Managed cash register operations, ensuring accurate transactions
- Collaborated with kitchen staff to streamline food preparation processes
- Maintained cleanliness and organization of dining area and service stations
Education
Business Administration And Management
Southern Illinois University, Edwardsville
Edwardsville, IL05-2027
Skills
- Guest relations
- Conflict resolution
- Staff management
- Food safety compliance
- POS system operations
- Complaint handling
- Restaurant operations
- Health and safety regulations
Timeline
Front of House Manager
Northside Dairy Haven
03.2024 - Current
Front of House Employee
Northside Dairy Haven
06.2021 - 11.2022
Business Administration And Management
Southern Illinois University, Edwardsville