Piotr Sasara

• Safely operates CTA buses across multiple routes under varying conditions, ensuring on-time service and customer satisfaction.
• Recognized for maintaining a strong safety record and proactive communication with passengers and control center staff.
• Collaborates with supervisors and dispatchers to manage service disruptions and detours efficiently.
• Provides frontline insight into service improvements, operator safety, and customer needs.
• Demonstrates flexibility in split-shift scheduling and readiness to support extra assignments.
• Assist passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Key Highlights:

• Completed multiple NTI and FTA trainings while maintaining operational excellence.
• Regularly engages in professional development aligned with CTA’s mission of safety and reliability.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Edited content in coordination with project managers’ expectations.
• Crafted text to establish parallel and logical structure.
• Transcribed audio recordings to ensure the accuracy of written reports.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Photocopied, distributed and emailed documents to project managers.

• Undercover evaluator responsible for creating alias information, maintaining the information at all times, and setting up appointments for admission interviews in colleges and trade schools across the U.S.
• Conducted independent quality and performance assessments for colleges and universities to evaluate customer service and enrollment process.
• Wrote comprehensive reports based on customer service delivery and knowledge, service quality, information accuracy, adherence to policies and regulations, professionalism, wait times, and all other aspects of customer experience.