Pierre Richardson
Chicago,IL
Summary
I am a hardworking and highly motivated professional eager to apply my combined knowledge and skills to enhance business performance. I excel both individually and as part of a team, leveraging a seasoned work ethic to adapt quickly to various processes and drive company objectives. With a resourceful and results-driven approach, I am passionate about fostering growth, increasing efficiency, and delivering enhanced service value to meet company needs.
Overview
17
17
years of professional experience
Work History
Operator
Chicago Transit Authority
01.2019 - 06.2024
- Proficient in gathering, interpreting, and acting on technical requirements and instructions delivered through various communication channels, including email, messaging systems.
- Comprehensive knowledge of the rules, regulations, and procedures relative to the operations.
- Experienced in providing exceptional user support by diagnosing issues, understanding client requirements, and ensuring their needs are met effectively, contributing to high levels of user satisfaction
Trading Floor Operations Supervisor
Societe Generale (SocGen)
01.2007 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Providence St.Mel
Chicago, United States05.1994
Skills
- Familiarity with industry practices and professional standards
- Possess strong interpersonal skills with an ability to communicate constructively at all levels
- Be highly organized, focused with practiced skills in operating effectively to tight deadlines within a high risk and high-volume environment
- Sound knowledge of investment banking products, including equities, treasuries, energy, and other commodities
- Integrity and professional ethics
- Understands importance of handling confidential material
- Organized, detail-oriented & self-sufficient
- Attention to Detail
- Time Management
- Conflict Resolution
- Teamwork
- Goal-Oriented
- Excellent Communication
- Problem-Solving
Timeline
Operator
Chicago Transit Authority
01.2019 - 06.2024
Trading Floor Operations Supervisor
Societe Generale (SocGen)
01.2007 - 11.2018
High School Diploma -
Providence St.Mel
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