Pier Morant
Chicago
Summary
Detail-oriented & outgoing, with strong customer service skills in fast-paced restaurant settings. Proven ability in scheduling dining reservations and addressing guest requests and complaints. Experience includes monitoring restaurant activity, maintaining efficient seating and flow, and working closely with restaurant staff to ensure guests have a welcoming and pleasant dining experience.
Overview
3
3
years of professional experience
Work History
Hostess/Table Busser
Wolfgang's Restaurant
11.2021 - 03.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Coordinated reservations and communicated with servers and managers about large groups to ensure timely seating preparation.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Monitored seated guests and available seating through computer-based and mobile reservation software to optimize table management.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Assisted serving staff, food runners, and bussers to maintain a presentable dining room for guests.
- Bussed and reset tables in a quick and orderly fashion.
Ice Cream Server/Cashier
Jersey Junction
07.2020 - 08.2022
- Welcomed guests and provided detailed flavor and topping recommendations while addressing allergen concerns.
- Scooped and served ice cream according to sizing specifications, ensuring customer satisfaction.
- Operated POS register to process customer transactions efficiently and accurately.
- Collaborated with team members to efficiently serve high-volume crowds of all age groups.
- Maintained cleanliness of serving area and equipment throughout shifts.
- Cleaned and organized utensil, lobby, and patio areas, remaining attentive to trash and seating.
- Studied menu items to ensure accurate customer recommendations.
Education
Bachelor's in Communications - Journalism And Mass Communication
DePaul University
Chicago, IL06-2027
Skills
- Guest seating coordination
- Guest relations
- High-volume service
- Dining area maintenance
- Strong organization
- Effective multitasking
- Customer-focused
- Exceptional communication
Timeline
Hostess/Table Busser
Wolfgang's Restaurant
11.2021 - 03.2023
Ice Cream Server/Cashier
Jersey Junction
07.2020 - 08.2022
Bachelor's in Communications - Journalism And Mass Communication
DePaul University