Taylor Fortune
Chicago
Summary
Dynamic individual with hands-on experience in Patient Access Representative and understanding for navigating challenges. Brings problem-solving skills and proactive approach to new tasks. Willingness for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Illinois Dermatology Institute, LLC
03.2024 - 06.2024
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Facilitated patient registration processes, ensuring accurate collection of demographic and insurance information.
- Delivered support to medical staff in completion of patient paperwork.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative
Northwestern Medicine
09.2022 - 08.2023
- Coordinated appointment scheduling using electronic health record (EHR) systems to optimize patient flow.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Provided excellent customer service to patients and medical staff.
Mental Health Technician
White Cap Nursing
09.2020 - 06.2023
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients well-being.
- Assisted with facility transfers to promote a secure and safe environment for patient well-being.
- Monitored patient behavior and mental health status, ensuring a safe environment
- Observed patient behavior and mental status notified RN of unusual or potentially dangerous occurrences.
Customer Service Cashier
Jewels Grocery Store
03.2019 - 08.2021
- Monitored self-checkout systems and provided assistance or intervention when required.
- Requested official identification for alcohol and tobacco purchases and verified details, consistently meet strict legal standards of underage sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
- Reconciled cash drawer at start and end of each shift.
- Rang up customer items quickly and accurately using POS system.
- Maintained accurate register totals by carefully counting and securing cash.
Education
High School Diploma -
Excel Academy of Englewood
Chicago, ILMedical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL09-2025
Skills
- Insurance verification
- Appointment scheduling
- EMR
- Phone and email etiquette
- Organized and detail oriented
Certification
CPR Certification
Timeline
Patient Access Service Representative
Illinois Dermatology Institute, LLC
03.2024 - 06.2024
Patient Service Representative
Northwestern Medicine
09.2022 - 08.2023
Mental Health Technician
White Cap Nursing
09.2020 - 06.2023
Customer Service Cashier
Jewels Grocery Store
03.2019 - 08.2021
High School Diploma -
Excel Academy of Englewood
Medical Administrative Assistant -
Ultimate Medical Academy
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