Phoenix Calabrese
Sycamore
Summary
Experienced with diagnosing and repairing PC systems, ensuring seamless performance and minimal downtime. Utilizes troubleshooting skills to identify and resolve issues promptly, maintaining system reliability. Strong understanding of hardware installation and client support, consistently ensuring high levels of client satisfaction. Consistently prepared to learn, grow and adapt.
Overview
4
4
years of professional experience
Work History
Manager
McDonalds
Sycamore, IL
03.2022 - Current
- Enhanced customer satisfaction by resolving client dissatisfaction promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Trained and mentored team members on operational efficiency and customer service standards.
- Delivered superior customer service by responding to inquiries and complaints in a timely fanion and professional manner.
Education
Bachelor of Science - Computer Science - Enterprise Software
Northern Illinois University
DeKalb, IL04-2028
Skills
- Windows OS
- Communication & Customer Service
- Microsoft Office Suite
- Malware Detection and Removal
- Troubleshooting PC Hardware
- Network Handling TCP/IP
Timeline
Manager
McDonalds
03.2022 - Current
Bachelor of Science - Computer Science - Enterprise Software
Northern Illinois University