Phillip Couri
Wilmette
Summary
Hardworking and dependable Management major with hands-on experience in fast-paced service roles, including hospitality and country club operations. Known for strong work ethic, reliability, and the ability to stay organized under pressure. Experienced in team-based environments, maintaining high standards for customer satisfaction behind the scenes. Brings a practical understanding of business operations through academic projects in marketing, real estate, and strategic planning. Eager to apply a strong foundation in business principles to a dynamic entry-level role in management, operations, or sales support.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Happ Inn
05.2024 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Stagehand
IASTE Local 2
05.2023 - 08.2023
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
Bag Room Staff Member
Evanston Golf Club
05.2022 - 08.2022
- Provided attentive and personalized service by handling, cleaning, and organizing members’ golf bags and equipment
- Maintained the driving range by regularly collecting, cleaning, and restocking range balls to ensure a seamless member experience
- Assisted with daily course setup and breakdown, including staging carts and preparing practice areas
- Supported overall clubhouse operations by keeping work areas clean and responding promptly to member needs and requests
Restaurant Waiter
Wilmette Golf Club
05.2021 - 08.2021
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
No Degree - Business Management
University of Dayton
Dayton, OH08-2025
Skills
- Time Management
- Team Collaboration
- Verbal and Written Communication
- Problem Solving
- Adaptability
- Critical Thinking
- Multitasking
- Attention to Detail
- Conflict Resolution
- Customer Service
- Leadership
Timeline
Restaurant Waiter
Happ Inn
05.2024 - 08.2024
Stagehand
IASTE Local 2
05.2023 - 08.2023
Bag Room Staff Member
Evanston Golf Club
05.2022 - 08.2022
Restaurant Waiter
Wilmette Golf Club
05.2021 - 08.2021
No Degree - Business Management
University of Dayton
Similar Profiles
Ramona VicenteRamona Vicente
Office Manager at Sara Happ IncOffice Manager at Sara Happ Inc
Skyler TylerSkyler Tyler
Head Barista/Social Media Manager at Happ Coffee RoastersHead Barista/Social Media Manager at Happ Coffee Roasters
Matthew DamsmaMatthew Damsma
Mover at Happ MoversMover at Happ Movers
Andrew MosioAndrew Mosio
Director of Technology and Service Delivery at University of Illinois Hospital and Health Sciences SystemDirector of Technology and Service Delivery at University of Illinois Hospital and Health Sciences System
Andrew YoungAndrew Young
Pizza Shop Assistant at JP's Pizza and GrillPizza Shop Assistant at JP's Pizza and Grill