Phillip Brooks
Chicago
Summary
Proven Field Technician with a track record of enhancing customer satisfaction and minimizing equipment failures at Astound Broadband. Excelled in workplace safety and professional communication, significantly improving operational efficiency. Recognized for exceptional attention to detail and technical analysis skills, consistently exceeding performance expectations without compromising quality.
Offering strong foundation in technical aptitude and quick learner ready to thrive in hands-on environment. Brings ability to grasp complex systems and mechanical skills necessary for equipment installation and maintenance. Ready to use and develop troubleshooting capabilities and technical know-how in [Desired Position] role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Field Technician
Astound Broadband
06.2024 - 01.2025
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Crew Member
Chipotle Grill
09.2023 - 05.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
No Degree - Electrical
Lincoln Technical Institute
8317 W North AveHigh School Diploma -
Oak Park River Forest Highschool
201 N Scoville Ave06-2023
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Technical analysis
- Conflict management
- Component repair
- Electronics repairs
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- OSHA Certified
Timeline
Field Technician
Astound Broadband
06.2024 - 01.2025
Crew Member
Chipotle Grill
09.2023 - 05.2024
- OSHA Safety Certification - Occupational Safety and Health Administration.
- OSHA Certified
No Degree - Electrical
Lincoln Technical Institute
High School Diploma -
Oak Park River Forest Highschool
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