Philip Boubenchikov

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Guided organizational technology strategy and roadmaps.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Customized and repaired technology based on staff requests.

Work with RapidOne system,
Provide support to customers and preform manual QA
on the system each update to find bugs and glitches.
Work in SQL databases to resolve customer issues within
the software itself and more.
Manage SAP software for each customer for a range of
issues.
Managed Calls + Chats of over 80+ customers daily
with required tasks on the side.

Hardware technician for all Apple products ranging
from MacBook laptops/Desktops/All in Ones to iPhones.

• Investigated hardware product issues involving materials and software and devised solutions.
• Researched complex technical issues and provided resolutions.
• Traveled to customer sites to provide prompt resolutions to issues.
• Worked flexible hours; night, weekend, and holiday shifts

Basic Tech support for all Dell Laptop and Desktop
Customers and later on promoted for business
customers only support

• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Exceeded goals through effective task prioritization and great work ethic.

Later on promoted to Escalation Manager doing Offline work with Dell big partners in israel and
enterprise customers. Help with setup and troubleshoot
the Dell environment, solve the complicated L2
cases/software issues. Responsible for DOA PCs and
Israel Warehouse quality.

Later on promoted to IT Help Desk Managed the Active Directory of the office,
responsible for setting up workstations for new
employees and connecting them to the network,
responsible for communication with Dells IT Department
aboard to manage the call centers incoming and
outgoing calls.