Peyton Manzi
Washington
Summary
Dedicated and results-driven Customer Service professional with a Bachelor of Science in Graphic Design and extensive experience managing high-volume inbound calls, resolving customer issues, and coordinating team operations. Proven ability to streamline processes, enhance customer satisfaction, and work efficiently in fast-paced environments. Strong communicator, highly organized, and committed to providing top-tier support. Seeking a remote or hybrid Customer Service, Customer Success, or Data Entry role where I can leverage both my creative background and customer service expertise.
Overview
3
3
years of professional experience
Work History
CSR Manager
Arnold & Sons / Mr. Rooter Plumbing
Peoria
03.2025 - 10.2025
- Managed inbound customer calls, resolving inquiries and service issues efficiently and professionally.
- Coordinated between technicians, vendors, and clients to ensure smooth service operations.
- Guided customers through complex service processes, including permit requirements and scheduling.
- Developed and implemented internal procedures to streamline customer communication and documentation.
- Trained and supported junior customer service staff to enhance team performance and service quality.
Personal Assistant
IDHS DORS
East Peoria
09.2022 - 03.2025
- Guided daily activities such as diabetes, bathing, dressing, grooming, and toileting.
- Sweeping, mopping, and washing dishes to sustain a safe and clean living environment.
- Collaborated with cross-functional teams to ensure timely service delivery and client satisfaction.
Education
Bachelor of Science - Graphic Design
Full Sail University
12.2025
Skills
- Customer Service & Support
- Team Coordination & Leadership
- Problem Solving & Issue Resolution
- High-Volume Call Management
- Data Entry & Documentation
- Process Improvement
- Time Management & Organization
- Remote Work Proficiency
Timeline
CSR Manager
Arnold & Sons / Mr. Rooter Plumbing
03.2025 - 10.2025
Personal Assistant
IDHS DORS
09.2022 - 03.2025
Bachelor of Science - Graphic Design
Full Sail University