Petra Mehrhoff
Chicago
Summary
Detail oriented with strong typing skills, consistently ensuring accurate entry and inputs into proprietary software. Strong pattern recognition resulting in firm knowledge of the daily flight patterns and immediate awareness of seasonal changes and abnormalities. Demonstrates commitment to achieving goals and standing out in every task undertaken.
Overview
2
2
years of professional experience
Work History
customer service
Spirit of Halloween
10.2024 - 11.2024
- Maintained high standards of, during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
HOSTESS
Vampire Cafe
07.2024 - 08.2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flpo;[-0]exibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
CUSTOMER SERVICE AGENT
AIRPORT, American Airlines
07.2022 - 04.2024
- Entered customer and account data by inputting both text and numerical information from source documents within specified deadlines
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Examined passenger documentation to determine destinations and to assign boarding passes.
- Maintained computerized inventories of available passenger space and provided information on space reserved and available
- Made and confirmed reservations for transportation and accommodations.
- Maintained knowledge of airline policies and regulations for all international flights departing from the airport.
- Monitored arrivals and departures board throughout shift ensuring all flights were running smoothly.
- Regularly updated databases related to customer profiles and flight schedules using computer software applications.
Education
Welding
Northshore Technical Community College
Bogalusa, LA05-2016
Skills
- Detail oriented with strong typing skills
- Data entry proficiency
- Mathematical accuracy
- Manual Dexterity
- Excellent verbal and written communication abilities
- Ability to work independently and collaboratively
- Strong organizational and time management skills
- Bilingual English-Japanese
- Customer service
- Time management
- Reliability and punctuality
- Customer complaint resolution
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
customer service
Spirit of Halloween
10.2024 - 11.2024
HOSTESS
Vampire Cafe
07.2024 - 08.2024
CUSTOMER SERVICE AGENT
AIRPORT, American Airlines
07.2022 - 04.2024
Welding
Northshore Technical Community College
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