Peter Fox
Carbondale
Summary
Well-motivated, Dynamic, and performance-driven business professional with high integrity, strong work ethic, and great leadership skills with a willingness to put others first.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spirit Teams Mascot Coordinator Graduate Assistant
Southern Illinois University Carbondale
08.2019 - Current
- Schedule Mascot appearances and promotions with the school and surrounding community
- Manage availability for mascots and assign them to appearances
- Maintain and fix the mascot suits
- Maintain a positive attitude with all members of the team while encouraging them to perform at their highest level
- Displayed strong leadership skills when instructing players on technique or strategy
- Communicated effectively with other coaches regarding strategy changes or adjustments needed during games
- Lead weekly staff meetings to discuss upcoming game plans and strategies
- Built strong media and community relationships through positive interaction and communication supporting the sports program
- Managed detailed program forms, reports, and permission sheets
- Worked with boosters, parents, and school administrators to handle support functions
- Conducted exercise drills to improve each player's flexibility, stamina, and strength
- Adhered strictly to rules and regulations of activities department and district
- Worked closely in a training capacity with fellow student-athletes during the off-season: coordinated pre-season tryouts, training camps, and special workshops to support team goals
- Monitored student-athlete academic performance through grade checking and boosted results with study hall and techniques
- Recruited student-athletes of the highest caliber to elevate overall team performance
- Recruited potential athletes by sending recruitment letters, meeting with recruits, and arranging and offering incentives
Promotions and Event Operations
Rent One Ball Park
05.2023 - 04.2024
- Assist in Organization and facilitating on-field and off-field event promotions
- Manage concourse Concessions, Manage the sanitation team, and Assist in Event Security
- Assist in Video Productions, Assist in managing Ticket sales and entrance, Assist in basic maintenance of the ballpark
- Managed logistics for large-scale events including transportation, security, catering, and audio-visual equipment
- Coordinated staff schedules for pre-event setup, onsite execution, and post-event breakdowns
- Ensured compliance with health and safety regulations while organizing each event
Special Event Staff
Rent One Ball Park
05.2023 - 04.2024
- Assist in Organization and facilitating on-field and off-field event promotions
- Manage concourse Concessions, Manage the sanitation team, Assist in Event Security
- Assist in Video Productions, Assist in managing Ticket sales and entrance, Assist in basic maintenance of the ballpark
- Assisted in coordinating and planning special events for clients
- Managed event staff to ensure all tasks were completed on time
Teaching Assistant
Southern Illinois University Carbondale
07.2022 - 05.2023
- Teaching Kinesiology courses
- Assisted teachers in creating lesson plans and providing instructional materials
- Graded assignments, tests, and papers according to teacher instructions
- Provided one-on-one support for special needs students
- Monitored student progress by keeping detailed records of academic performance
- Instructed students individually or in groups to reinforce learning concepts
- Assisted with the development of Individual Education Plans
- Encouraged students to take an active role in their learning process
- Maintained a safe environment for all students while adhering to school policies and procedures
- Adapted teaching methods and instructional materials to meet the varying needs of individual students
- Collaborated with other faculty members to plan lessons that promote critical thinking skills
- Implemented strategies designed to help struggling learners understand difficult concepts
- Managed classroom supplies inventory including textbooks, manipulatives, and audiovisual equipment
- Graded assignments and tests and documented results into filing systems
- Worked one-on-one with special needs students to help them navigate through school challenges
Visitor Service Intern
Crab Orchard National Wildlife Refuge
09.2021 - 09.2022
- Design Environmental Education Programs for youth and adults
- Managed and led a crew of Volunteers working on maintaining signs and trails located on the refuge
- Project leader for fishing tournaments on the refuge
- Assistant Project leader for deer and turkey hunting check-in and coordination of the hunt, Social Media Coordinator for the refuge
- Environmental Educator/ Assistant Program Coordinator
- Assisted in the development of customer service strategies and objectives
- Provided support to customers with inquiries and complaints regarding products or services
- Conducted research on customer feedback and trends, then reported results to the management team
- Developed training materials for customer service representatives
- Coordinated with other departments to ensure efficient delivery of services
- Performed administrative duties such as filing documents and answering phones
- Resolved customer problems by providing accurate and timely solutions
- Assisted customers in completing online forms, applications, surveys, and questionnaires related to their service needs
- Maintained a high level of professionalism when responding to customer issues or concerns
- Analyzed data from customer surveys to identify areas of improvement in the service offering
- Prepared reports summarizing customer feedback for management review
- Collaborated with marketing team members on promotional campaigns aimed at increasing customer satisfaction
- Drafted emails thanking customers for their patronage and encouraging them to return for future business opportunities
- Created knowledge base articles containing answers to commonly asked questions about services provided
- Attended meetings with internal teams and external vendors to discuss ways of improving the overall quality of service offered
- Generated monthly reports outlining key performance indicators related to customer satisfaction levels
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Updated databases with new and modified customer data
- Collected deposits or payments and arranged for billing
- Conferred with customers by telephone or in-person to provide information about products or services and take orders
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries
- Mentored junior team members and managed employee relationships
Intern
Land Of Lincoln AmeriCorps
08.2019 - 06.2021
- Environmental Education Educator / Program design and Facilitator
- Project Leader for family programs in the campground
- Boy Scout merit badge coordinator for the refuge
Youth Conservation Corps Crew Leader
U.S. Fish and Wildlife Service
05.2019 - 09.2019
- Managed and led youth crew members in conservation work
- Maintained tools
- Trained members in tool usage
- Designed daily tasks and duties
- Managed time sheets and attendance
- Educated the youth on the projects
- Maintained a safe working environment
- Completed reports for the crew
Education
Doctorate In Education - Higher Education
Southern Illinois University Carbondale
Carbondale, IL05-2029
Master of Science in Education - Recreation Management
Southern Illinois University Carbondale
Carbondale, IL05.2021
Bachelor of Science - Geography
Southern Illinois University Carbondale
Carbondale, IL05.2018
Skills
- Team Building
- Project Development
- Media Relations
- Events Management
- Classroom management
- Experience working with students
- Teaching
- Sports Coaching
- Sports Marketing
- Records management
- Leadership
- Supervising experience
- Guest relations
- Customer service
- Program Management
- Project Leadership
- Public Relations
- Presentation Skills
- Strategic Planning
- Marketing
- Budgeting
- Team management
- Digital marketing
- Relationship management
- Higher education teaching
- Management
- Writing skills
- Analysis skills
- Administrative Experience
- Communication skills
- Property management
- Microsoft Office
- Multitasking and organization
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
- Project Support
- Staff management
- Strategic planning
- Meeting coordination
- Event planning
- Project assistance
- Administrative leadership
- Event coordination
- Staff supervision
- Information collection
- Project management
- Best practices implementation
- Professional networking
- Budget planning
- Team oversight
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Task prioritization
- Deadline management
- Conflict resolution
- Vendor coordination
Certification
- First Aid Certification
- AED Certification
- CPR Certification
- FEMA Incident Command System 100
- FEMA Incident Command System 200
- FEMA Incident Command System 300
- FEMA Incident Command System 700
- FEMA Incident Command System 800
Accomplishments
- Completion of Airforce Leadership School
- Completion of Squadron Commander School
- Master Skill Rating in Communications, Historian
- Completion of National Emergency Services Academy
Awards And Accommodations
- Great Lake Region Commanders Accommodation Award
- Professional Development Awards
- Aircrew Professional Award
- 2 Unit Citations
- Master Rating in Communication, Historian tracks
- Presidential Volunteer Service Award
Affiliations
- United States Airforce Auxiliary
Languages
English
Native or Bilingual
Timeline
Promotions and Event Operations
Rent One Ball Park
05.2023 - 04.2024
Special Event Staff
Rent One Ball Park
05.2023 - 04.2024
Teaching Assistant
Southern Illinois University Carbondale
07.2022 - 05.2023
Visitor Service Intern
Crab Orchard National Wildlife Refuge
09.2021 - 09.2022
Spirit Teams Mascot Coordinator Graduate Assistant
Southern Illinois University Carbondale
08.2019 - Current
Intern
Land Of Lincoln AmeriCorps
08.2019 - 06.2021
Youth Conservation Corps Crew Leader
U.S. Fish and Wildlife Service
05.2019 - 09.2019
Master of Science in Education - Recreation Management
Southern Illinois University Carbondale
Bachelor of Science - Geography
Southern Illinois University Carbondale
Doctorate In Education - Higher Education
Southern Illinois University Carbondale
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