Summary
Overview
Work History
Education
Skills
Certification
Community Service
Selected to represent store at annual Shareholders event
Timeline
Generic

Peter Thomson

Darien

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager Backroom/Overnight Team Lead

Walmart
08.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Championed continuous improvement efforts within the overnight team, reinforcing a culture of excellence and commitment to best practices.
  • Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
  • Increased overnight productivity by implementing efficient task delegation and team management strategies.
  • Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
  • Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.

Hardlines Team Lead/Assistant Manager

Walmart
05.2019 - 11.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted customers with locating merchandise and providing product information.
  • Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
  • Improved store layout, resulting in easier navigation for customers and increased sales of high-margin items.
  • Ensured compliance with company policies as well as local, state, and federal regulations pertaining to retail operations within the hardlines sector.
  • Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
  • Conducted regular audits of department operations, identifying areas for improvement and implementing corrective actions as needed.
  • Assisted management with forecasting inventory needs based on sales trends, optimizing stock levels across different department sections.
  • Enhanced team efficiency by implementing effective communication and collaboration strategies.
  • Streamlined inventory management processes for improved product availability and customer satisfaction.
  • Provided exceptional customer service, resolving issues quickly and professionally while maintaining strong relationships with clientele.
  • Led hardlines team to consistently meet and exceed sales targets through diligent supervision and motivation.
  • Collaborated with other department leads to drive cross-functional initiatives that boosted overall store performance.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Crew Member

Papa John's Pizza
06.2017 - 08.2017
  • Documented and prepared inventory for day to day operations
  • Delivered and prepared orders
  • Interacted with customers through phone and in store contact

Kitchen Supervisor/Crew Trainer

McDonald's Corporation
06.2015 - 08.2016
  • Maintained a fast speed of service, especially during peak times
  • Ensured food was properly prepared and stored
  • Ensured the area was clean and up to company standards
  • Assisted in the training of new employees
  • Responded to guest questions, concerns and complaints and provided assistance when necessary to ensure customer satisfaction
  • Arrived on time for all assigned shifts and picked up additional shifts when needed
  • Promoted to Crew lead

Busboy

Traverso's Italian Restaurant
11.2012 - 06.2014
  • Responsibilities at Traverso’s included bussing tables, cleaning windows, assisting customers fellow co-workers
  • Assisting with events that the restaurant hosted

Education

Bachelor of Science - Business Administration, Anthropology

Northern Illinois
DeKalb, IL
12.2019

Skills

  • Experienced in Microsoft Office applications
  • Client engagement
  • Effective conflict resolution
  • Sales planning
  • Customer relationship management (CRM)
  • Spanish language skills
  • Cash management
  • Collaborative decision-making
  • Team leadership
  • Store operations
  • Employee shift coordination
  • Operational efficiency management
  • Customer rapport
  • Talent acquisition and assessment
  • Retail operations oversight
  • Revenue enhancement
  • Regulatory compliance

Certification

Alcohol Training Certification

Community Service

YMCA Camp Minikani, OLT in training (Leadership Program), 2013-08, 2014, Managed, prepared, and helped run YMCA Camp Minikani for the summer, Supported and tutored younger campers in respect, responsibility communication and decision-making skills, Assisted in the development and execution of camp wide service projects, Created a fun and inviting atmosphere for anyone that was in the camp

Selected to represent store at annual Shareholders event

Chosen as one of two representatives storewide to attend annual Shareholders event in 2022

Timeline

Assistant Manager Backroom/Overnight Team Lead

Walmart
08.2021 - Current

Hardlines Team Lead/Assistant Manager

Walmart
05.2019 - 11.2021

Crew Member

Papa John's Pizza
06.2017 - 08.2017

Kitchen Supervisor/Crew Trainer

McDonald's Corporation
06.2015 - 08.2016

Busboy

Traverso's Italian Restaurant
11.2012 - 06.2014

Bachelor of Science - Business Administration, Anthropology

Northern Illinois

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Peter Thomson