Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Peter Kashul

Lake Forest

Summary

Counter Sales Manager with extensive experience in retail sales and customer service. Proven ability to implement effective sales strategies that drive revenue growth and enhance customer loyalty. Expertise in building long-term customer relationships and delivering exceptional service in fast-paced environments. Demonstrated success in contributing to business development and achieving organizational goals.

Overview

11
11
years of professional experience

Work History

Counter Sales

AllPoints
Mount Prospect
07.2018 - Current
  • Recognized as 2020 Customer Service Employee of the Year for outstanding performance.
  • Manage a seven-figure customer portfolio, driving consistent sales growth through effective cross-selling, upselling, add-on sales, and promoting special offers.
  • Build strong professional and personal relationships with customers to understand their needs, and provide tailored solutions.
  • Assist customers with parts selection, offering technical support, pricing, and availability information.
  • Leverage strong problem-solving skills, follow-through, and perseverance to ensure customer satisfaction and success.
  • Collaborated with the marketing team to design and implement a model showroom for the company.
  • Support the inside sales team with research and product training to enhance team performance.

Customer Service Representative

AllPoints
Mount Prospect
01.2018 - 07.2018
  • Identified customer needs to recommend appropriate products and solutions, driving new and repeat sales.
  • Provided timely product and technical information to enhance customer experience.
  • Handled 50-60 daily inbound and outbound calls, maintaining high customer satisfaction and resolving complaints effectively.
  • Consistently ranked as a top upselling agent, contributing to sales targets.

Sales & Logistics Team Member

Target
Lake Bluff
01.2015 - 01.2018
  • Maintained brand consistency by implementing accurate planograms.
  • Managed weekly transitions for electronics and entertainment sections.
  • Trained and mentored new team members and store management trainees to ensure operational excellence.
  • Boosted sales through exceptional customer service and in-depth product knowledge.
  • Led implementation of RFID inventory management processes to enhance inventory accuracy and integrity.

Street Team Marketing Intern

Gary SouthShore RailCats
05.2014 - 09.2014
  • Developed and implemented B2B marketing strategies, executing tactical programs to boost ticket sales.
  • Designed and managed engaging in-between-inning activities to enhance fan experience.
  • Organized and coordinated promotional giveaways to increase audience participation.

Education

Bachelor of Science in Business Administration (BSBA) - Marketing And Sports Management

Valparaiso, IN
Valparaiso, IN

Skills

  • Problem-solving and decision-making
  • Team leadership and collaboration
  • Upselling and marketing strategies
  • Retail management
  • Visual merchandising
  • Customer relationship management

Awards

Eagle Scout

Timeline

Counter Sales

AllPoints
07.2018 - Current

Customer Service Representative

AllPoints
01.2018 - 07.2018

Sales & Logistics Team Member

Target
01.2015 - 01.2018

Street Team Marketing Intern

Gary SouthShore RailCats
05.2014 - 09.2014

Bachelor of Science in Business Administration (BSBA) - Marketing And Sports Management

Valparaiso, IN

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Peter Kashul