Perry Ognibene

I was on disability due to a genetic kidney disease. The disease progressed and I was on dialysis 3-4 times per week for up to 4 hours each time.

I received a kidney transplant on July 13, 2024 and have been cleared to return to work.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

customer service

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

• Collaborated with team members to create engaging product displays, increasing overall store appeal.
• Maintained organized store layout by restocking merchandise and keeping products easily accessible.
• Handled customer returns and exchanges efficiently to uphold store policies.
• Improved customer satisfaction by providing timely assistance and addressing concerns.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.