Penny Smith
Chillicothe
Summary
Customer-oriented manager offering several years of experience in retail operations, sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Trains, develops and manages team of store associates and assistant managers.
Overview
28
28
years of professional experience
Work History
Store Manager
La-z-boy Furniture Galleries
Peoria
06.2014 - Current
- Managed daily store operations and maintained high standards of customer service.
- Oversaw inventory management and ensured accurate stock levels on the sales floor.
- Trained and developed staff to enhance product knowledge and service skills.
- Conducted regular team meetings to communicate goals and address concerns.
- Resolved customer inquiries and complaints professionally to maintain satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Manager
La-z-boy Furniture Galleries
Peoria
05.2006 - 06.2014
- Developed sales strategies to increase market share and customer engagement.
- Led a team of sales representatives to achieve quarterly sales goals.
- Trained new sales staff on product knowledge and effective selling techniques.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Director of Daycare
Homegrown Childcare
Rossville
01.1998 - 05.2006
- Managed daily operations and scheduling for childcare programs and staff.
- Developed and implemented age-appropriate educational activities for children.
- Ensured compliance with health and safety regulations in the daycare environment.
- Oversaw staff training and development to enhance teaching skills and teamwork.
- Coordinated communication between parents, staff, and regulatory agencies effectively.
- Maintained accurate records of children's progress, attendance, and incidents.
- Promoted a positive learning environment through conflict resolution strategies.
- Evaluated program effectiveness and made recommendations for improvements regularly.
- Participated in professional development opportunities related to early childhood education.
- Ensured compliance with all state regulations regarding childcare centers.
Education
Associate of Applied Science - Child Development
Illinois Central College
East Peoria, IL 08.1984 - 05.1984
Skills
- Customer relationship management
- Team leadership
- Conflict resolution
- Effective communication
- Delegation skills
- Team leadership and coaching
- Employee supervision and motivation
- Sales expertise
- Verbal and written communication
- Team building and leadership
References
References available upon request.
Timeline
Store Manager
La-z-boy Furniture Galleries
06.2014 - Current
Sales Manager
La-z-boy Furniture Galleries
05.2006 - 06.2014
Director of Daycare
Homegrown Childcare
01.1998 - 05.2006
Associate of Applied Science - Child Development
Illinois Central College
08.1984 - 05.1984
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