Peggy Braje
Palos Hills
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to excel in fast-paced environments and adapt to last-minute changes. Consistently recognized for high-quality work, effective communication, and efficiency. Seeking entry-level opportunities to further develop skills while contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Chicago
2024.05 - 2026.01
- Conducted thorough security screenings of passengers and baggage to ensure TSA compliance.
- Identified and reported potential security threats, strengthening safety protocols at checkpoints.
- Operated advanced screening equipment, including x-ray machines and metal detectors, to enhance workflow.
- Monitored passenger behavior to identify and mitigate potential security risks.
- Optimized checkpoint operations with team collaboration, contributing to smoother processing times.
- Rotated between various security functions to maintain operational efficiency.
- Addressed passenger concerns and inquiries to enhance overall travel experience.
- Performed routine maintenance and calibrations on ETD machines, walk-through metal detectors, and AIT machines.
Bar Manager
Daverns Tavern and Lounge
Justice
2018.03 - 2025.03
- Managed daily bar operations to deliver exceptional service and maximize customer satisfaction.
- Trained and supervised staff on beverage preparation and customer service standards, fostering a high-quality guest experience.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained new hires and enforced disciplinary procedures for bar staff.
- Developed and maintained inventory management systems for optimal stock levels.
- Collaborated with vendors to source quality ingredients and maintain cost efficiency.
- Created seasonal cocktail menus to enhance guest experience and engagement.
- Coordinated special events, including private parties, to increase venue utilization and revenue opportunities.
Lead Infant Teacher
Kiddie Academy of Oak Brook Terrace
Oakbrook Terrace
2019.08 - 2024.03
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Established a nurturing environment that promoted emotional and social growth.
- Monitored developmental progress through regular assessments and adjusted curriculum accordingly.
- Collaborated with parents to communicate student progress, addressing concerns to support child development.
- Fostered relationships with parents through open communication, strengthening community involvement in student education.
- Mentored junior teachers, improving classroom management techniques and instructional strategies for enhanced student learning.
- Led team meetings focused on curriculum improvements and shared best practices among staff.
- Ensured compliance with health and safety regulations within educational settings.
Server/Bartender
Blacksheep
Orland Park
2016.05 - 2019.04
- Delivered exceptional customer service that enhanced guest satisfaction in a fast-paced dining environment.
- Coordinated food and drink orders during peak hours, ensuring timely service and customer satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed guest inquiries and complaints professionally, contributing to a positive dining experience.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate of Arts -
Moraine Valley CommunityCollege
Palos Hills, IL05.2016
Skills
- Security screening expertise
- Policy enforcement
- Situational awareness
- Attention to detail
- Critical thinking
- Time management
- Stress management
- Adaptability
- Team collaboration
- Customer service excellence
- Customer relations skills
- Verbal communication
- Conflict resolution
- Integrity and honesty
- Behavioral observations
References
Available upon request
Timeline
Transportation Security Officer
Department of Homeland Security
2024.05 - 2026.01
Lead Infant Teacher
Kiddie Academy of Oak Brook Terrace
2019.08 - 2024.03
Bar Manager
Daverns Tavern and Lounge
2018.03 - 2025.03
Server/Bartender
Blacksheep
2016.05 - 2019.04
Associate of Arts -
Moraine Valley CommunityCollege