Pearl Ayisi-Odoi
Springfield
Summary
Dynamic Customer Relationship Manager with proven expertise in building strong client connections and optimizing service delivery. Adept at utilizing CRM software and analyzing data trends to enhance customer satisfaction and drive engagement.
Overview
5
5
years of professional experience
Work History
CUSTOMER RELATIONSHIP MANAGER
DESPITE MEDIA-HELLO FM
Kumasi
09.2019 - 12.2023
- Developed strong client relationships through effective communication and support.
- Managed customer inquiries using CRM software to streamline responses.
- Collaborated with sales teams to enhance service delivery and customer satisfaction.
- Conducted regular follow-ups to ensure customer needs were met promptly.
- Created training materials for new staff on customer engagement strategies.
- Facilitated feedback sessions to gather insights for service improvement.
- Organized client events to strengthen community ties and brand loyalty.
- Analyzed customer data trends to identify areas for service enhancement.
- Successfully implemented a streamlined feedback system, resulting in a 25% increase in listener engagement and valuable programming insights, while also resolving technical issues for over 500 listeners during a high-traffic event broadcast, ensuring uninterrupted online stream access, and enhancing listener satisfaction.
CUSTOMER RELATIONS MANAGER
GCB BANK LTD
Juaso
08.2018 - 08.2019
- Managed customer inquiries through multiple communication channels.
- Developed and maintained strong relationships with clients and stakeholders.
- Assisted in resolving customer complaints promptly and effectively.
- Provided product information and support to customers as needed.
- Facilitated training sessions for new staff on customer service protocols.
- Monitored customer interactions to ensure quality and compliance standards.
- Successfully increased customer satisfaction ratings by 15% through proactive issue resolution and personalized service.
- Consistently exceeded cross-selling targets by 20% through in-depth product knowledge and effective customer relationship management.
Education
Bachelor of Science - Agribusiness Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi, Ghana06-2018
Skills
- Customer relationship management
- CRM software proficiency
- Data analysis
- Event organization
- Training development
- Market research
- Conflict resolution
- Product knowledge
- Service optimization
- Effective communication
- Team collaboration
- Customer engagement
- Account management
- Training programs
Timeline
CUSTOMER RELATIONSHIP MANAGER
DESPITE MEDIA-HELLO FM
09.2019 - 12.2023
CUSTOMER RELATIONS MANAGER
GCB BANK LTD
08.2018 - 08.2019
Bachelor of Science - Agribusiness Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY