Payton Oleson
Coal City
Summary
Dedicated professional with a strong focus on improving customer service and mentoring team members. Known for resolving conflicts and enhancing workflows, committed to achieving operational success and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
Coal City, IL
04.2023 - Current
- Implemented efficient workflows to enhance service speed during peak hours.
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored new team members on customer service and sandwich preparation techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints effectively, leading to improved satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Increased sales with the introduction of promotional strategies that attracted more customers.
Assistant Manager
Dairy Queen
Coal City, IL
09.2019 - 12.2022
- Managed daily operations and promoted service standards and effective workflow.
- Trained and mentored team members, fostering a collaborative environment and enhancing staff performance.
- Coordinated scheduling for staff coverage, balancing operational needs with employee availability effectively.
- Executed cash management procedures, ensuring accurate transactions and financial accountability in daily operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Coal City High School
Coal City, IL05.2021
Skills
- Team leadership
- Mentoring team members
- Operational efficiency
- Policy enforcement
- Cash handling
- POS system operation
- Availability management
- Shift checklists
- Problem-solving
- Conflict resolution
- Verbal and written communication
- Positive attitude
Timeline
Shift Leader
SUBWAY®Restaurants
04.2023 - Current
Assistant Manager
Dairy Queen
09.2019 - 12.2022
High School Diploma -
Coal City High School